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Is there any workaround available to restrict agents from adding customers to the project?

Jeya

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Jeya

I have seen the pending ticket below:

https://jira.atlassian.com/browse/JSDSERVER-5463

However, I would still like to know if there is any workaround, automation, or scripting solution that we can implement to restrict agents from adding customers to the project.

Shaik Riyaz

Hello @Jeya ,

There is no native setting to remove the "Add customers" button for agents (https://jira.atlassian.com/browse/JSDCLOUD-9183).

The best workaround is to go to Settings > Products > Jira Service Management > Customer access and either restrict account creation to approved email domains or disable portal-only account creation. This stops agents from adding external or unauthorized email addresses.

Thanks!!

Arkadiusz Wroblewski

Hello @Jeya

Are your question related to JSM Cloud or Server ?

Best,

Arek🤠🧙‍♂️

Fazila Ashraf

Hi Jeya

Is this external customers? If you can explain more about the problem due to this , might be able to explore more on the workarounds.

Jeya

Hello Arek,

JSM Datacenter 10.3.12 version

Jeya

Hi Fazila,

for both.

Jeya

Hello Shaik,

We are using Datacenter environment.

Shaik Riyaz

Hi Jeya,

My apologies. We are using Jira Service Management Cloud, so I can only provide Cloud-related workarounds.

For Jira Service Management Data Center, there is currently no native setting to remove or disable the "Add customers" button for agents.

Workarounds:

Script Runner
- Use Script Fragments → Hide System UI Element to target the "Add customers" button on the Customers page.
- Apply a condition so that the button is visible only to Jira Administrators.
Custom CSS via Announcement Banner
- Add custom CSS in the Jira Announcement Banner to hide the button globally.

Thanks!!

Arkadiusz Wroblewski

@Jeya

There's currently no native permission to prevent agents from adding customers.

You can take a look on Offficial Workaround CSS workaround

However, CSS or ScriptRunner UI modifications only hide the option and they don't actually revoke the permission. I wouldn't rely on them for security enforcement.

The feature request is still open:
https://jira.atlassian.com/browse/JSDSERVER-5463