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Total ignorance of Atlassian sales and support

Jan Kunrt ( ADM )

Dear all,

do you have any experience with total Atlassian sales and support team ignorance? I have created 3 tickets in billing and licensing stream to buy new subscriptions and other things on Sep 17 2026, Sep 22 2026, Oct 5 2026 and simply nobody just touched them.

This is worst customer experience, which I ever have…

Do you know any possibility of escalation, due to only magic chatbot is available, nothing else :-(

Best regards

Jan

Accepted answers

Samuil Enchev

Hi @Jan Kunrt ( ADM ),

I’m sorry for the delay in getting back to you. We’re currently experiencing a high volume of requests, but I have escalated your case internally to ensure it’s addressed as quickly as possible.