Community resources
Community resources
Community resources
Jira Service Management
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Hey all, The primary reason I haven't been implementing, or haven't seen a solid implementation of, the virtual agent is the inability to prompt the user for information or offer the choice ...
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Any updates for 2026?
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We've just begin deploying the containerized version of Jira Service Management using the Atlassian Helm Charts. We have access to Ironbank repository where there are hardened Atlassian Jira co...
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I'm new to Jira and trying to test the import feature to migrate work items from another vendor to Jira. I have a test csv file with basic fields (Issue Type, Summary, Description, Priority,...
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When a customer (our customers are all internal employees) needs approval from a supervisor. For example, when a customer needs new software. Is there any way to add the supervisor to the work item? ...
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I am trying to find issues in a project a JSM Customer Can see. Using the Search Service with the Customers ApplicationUser gives 0 issues. So I am trying to seach with a jira user and find...
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...pecific comment, especially on long-running requests with many participants. Having true threaded comments (or a “reply to comment” capability) in Service projects would: Improve readability of l...
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The users assigned in the Approver field are not receiving email notifications for approval or decline actions. all customer with or without licens should have the ability to approve reque...
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We are setting up a technical support rotation. The goal here is that whenever someone reaches out in a support channel with an alias, the on-call developer will be notified in Slack AND an alert wil...
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JSM for has option for JIRA field Priority but this does not carry over to the story from the ticket creation.
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Hello Atlassian Community! We're thrilled to announce the launch of our Early Access Program for AI Change Risk Assessment in Jira Service Management. This new capability enables you to instantly s...
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Hello everyone, I’m currently setting up a Jira Service Management project and I’m facing a permissions issue that I’d like to clarify. Context: A Jira Service Management project has been create...
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Our admin for our Jira Service Management system has left the business and we are unable to change the admin rights to another employee. It only offers help from a bot and we are unable to access the...
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Hi Everyone, Currently trying to get the most accurate way of documentating process for our agent working on issues. Found out there is 2 way of using "Knowledge base" in JSM. Internal and...
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I have an integration between my JSM project and Slack so that employees at my company can open tickets via Slack and receive updates there. However, I noticed that users who have a Jira account run ...
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Body: Hi everyone, I’m currently setting up a knowledge base in Jira Service Management and need urgent clarification on the difference between internal and external KBs. From what I under...
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Since yesterday neither me nor anyone else in team unable to access spaces and individual tasks in jira — I got 404, other people got continuous redirects on login. Tasks are still visible on various...
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Hi Everyone, I need to create dashboards and reports for auditing purposes, grouping issues by Branch. The Branch field in my Jira project is a Text field that is automatically populated from Asset...
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In my JSM project I have created multiple stakeholder groups from Operations -> Communcations -> Stakeholders -> Create Stakeholder Groups. When I try to add one of these groups to...
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Is it possible to configure Jira Service Management Cloud so that only users with email addresses from a specific domain (our company domain) can be created or sign up as customers? We’d like to pre...
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Hi Atlassian Community 👋 First time caller; long time lurker. We’re currently planning our migration from Opsgenie to Jira Service Management Operations, and we’ve reached a point where of...
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Hello, I am new to Jira Service desk. Has anyone verified the following features are available in Jira Service Desk and which are not? SSO Integration Self-Service KB Sugge...
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We have a JSM ticket in which when it is transition to an In Progress status - automation creates a new ticket in our Business Project and we copy over certain fields. If the JSM has subtasks - I wan...
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Hi, I have a quick question regarding password management solutions for our service desk. We are currently exploring options and I wanted to ask which password managers integrate best with Jira Serv...
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AI for service webinar challenge extended! Next up: How IT Ops teams resolve issues faster with Rovo
Hi Atlassian Community, and Happy 2026! Following the success of our AI-powered service management webinar series, we are starting the year off strong by extending the series to include 3 new webinar...
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Atlassian Community Events
| User | Count |
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| 32 | |
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| 4 |
| Subject | Author | Posted |
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| 29m ago | ||
| May 29, 2025 11:41 AM PDT | ||
| February 24, 2025 1:07 PM PST | ||
| February 19, 2025 5:35 PM PST | ||
| February 19, 2025 3:28 PM PST |