Community resources
Community resources
Community resources
Jira Service Management
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Hello everyone, I've come across an interesting issue and would appreciate any insights. An end user reported that she was unable to view all of the tickets she had submitted. During my investigati...
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Under teams I do not have the option 'Policies', neither under global settings of Jira Service Management. Migration from Opsgenie was performed, but it seems something went wrong ther...
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Hello, I have written a rule that when an asset reaches the device age of 4 years, a work item is created so that we can replace it. However, certain fields must now be transferred from the asset t...
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I no longer have a requested by field and was wondering how can I get it added to my tasks/jiras.
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I have a filter that shows a list of open requests and the list includes the Priority field. I can update Assignee and Status while in the view but I can't update the Priority. Is this possible? I ca...
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When a ticket assign to me is close - I'm receiving notification of month and year it was resolved. Can this feature be disabled?
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When I am importing data into Sandbox, is there a way to not have the attribute type automatically converting to text? If I am importing data into an object type that has identical attributes, how ca...
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Hi, Dose anyone know the following about the Activity › History tab in Jira Service Management Assets (Cloud): Coverage: Does the log capture all object-level changes—manual edits in the UI, automa...
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Does anyone know if it is possible to add a label called "Customer Commented" to a ticket through automation? I'm trying to write a Rovo Agent that will report on all recent comments made by custome...
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Can you setup an internal note inside a JSM ticket (for Help Desk) to go to a Slack DM? I am new to JSM and appreciate any articles with steps to do this. Thank you!
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Hello Community, I've just checked my long-standing knowledge base that we have for our JSM support portal and have noticed that I can no longer see the thumbs up / thumbs down voting options at th...
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I followed your (and uptime.coms) documentation. But it's not working. When I provoke an alert I only get an E-Mail, but never an OpsGenie Alert. We are using OpsGenie in the EU Here the OpsGenie...
- Question
- cloud
- opsgenie
- opsgenie-cloud
- uptime
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We have a need to create an if/then relationship between attributes within Assets. Use case #1 - IF "Assigned To" attribute is populated THEN State Attribute = "In Use". Use case #2 - IF Stat...
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Hi everyone, I’m reaching out because I couldn’t find a clear answer to this during my research, and maybe someone here can help. We’re not actively using Assets yet, but we’re planning to. Today I...
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Hi. I have problem of cloning comment and attachments with automations. I had automation where I had clone comment and if this comment had attachment(s), this comment cloned with attachments. But I ...
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Integration site 24x7 with Jira. Need help that how to do that.
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need help
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Hi, I need to copy Assets from my live Cloud Jira Service Management project to a new Sandbox project I have, there are a lot to copy and I can't see a way of doing this, I have search the documenta...
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We want to add jira organizations by adding their organizationID with a automation which are stored as asset attributes. If a user submits a work item and chooses one or more departments in the cust...
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Preset JSM Data Center Attachment shared with customer customer has access to the ticket and attachments other attachment have no issue, only wav, ogg, mp3 Edge Browser (tried with Chrome...
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Is there the critical alerts feature in JSM, whereby critical alerts are able to bypass Do-not-Disturb in JSM mobile? I saw this feature in Ops Genie. Would like to know if this is possible, if no...
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I would like to understand JSM's future plans regarding asset management functionality. For example, is any out-of-the-box functionality being planned for the management of IT and OT assets (as dist...
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Hi all, it looks like the routing rule may have been changed by a user but not confirmed. The team for some reason has all their team members as admins. They'd like to know if I can find out w...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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they only appear in the timeline. how do I show them in the backlog and the board?
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Customers fill in a form on JSA. I then reply through JSA (using "Reply to customer") based on what they enter on the form. The customer receives an email with what I write. All fine. However, ...
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