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Jira Service Management Cloud – Restrict customers to a specific email domain

Ilia Shapira
Contributor
January 13, 2026

Is it possible to configure Jira Service Management Cloud so that only users with email addresses from a specific domain (our company domain) can be created or sign up as customers?

We’d like to prevent external email addresses from becoming customers.

We found a few previous posts and some documentation about this, but with the new navigation we can't find how to do it 

1 answer

0 votes
Trudy Claspill
Community Champion
January 13, 2026

Hello @Ilia Shapira 

Can you provide links to the documentation you found?

And can you explain which steps you are trying to follow, and how that doesn't match what you see in your environment?

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