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Adding group in portal doesnt work even with project admin rights

THAPA Sujan
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November 28, 2025

 

I have Project admin rights and want to add new group in protal but when i try to add group there is no response.
Do i need any other permission or is there any setting or other way to complete this task,

 

 

スクリーンショット 2025-11-28 175643.png

2 answers

0 votes
Melbrin NGOUILOU
Contributor
November 30, 2025

Hello, as Sebastian mentioned, you need to assign request types to the groups, otherwise they will not appear on the portal.
You can do this in the Channels section of the project administration, or directly from a Request type, where you can assign it to one or several groups.

0 votes
Sebastian Krzewiński
Community Champion
November 28, 2025

Hi @THAPA Sujan 

 

To add portal groups you need to be project admin.

Did you add group and assign request types to it? If group is empty it won't be displayed.

 

Regards,

Seba

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