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Jira Service Management
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I have been looking up and setting up the automation items for the above mentioned issue, but it is not working properly. Please let us know how to set up the automation. Situation Currently, we h...
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Hello, we are using the "Kanban Board" for our Service Projects. But as we have beside the customer Projects, one Project for several customers I want to group this items by an customer field ...
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Hi, Using JSM - I think I have permissions wrong somewhere, but I can't work it out. When assigning the Reporter as the Customer half my team can only see the internal user accounts, while the othe...
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I recently went through the "Manage project roles and permissions in Jira Service Management" course. It brought up an "Organization" feature. I proceeded to follow the steps to get into Organization...
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When I was looking into setting up this action in an automation, I used my own account to establish the connection. Natural habit. My account is an admin level account, so it worked fine, but lookin...
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Jira service desk currently supports multiple customer support portals within its suite, but not the ability to have a different workflow / ticket type / option type based on customer organization, o...
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I have a field for Point of Contact that needs to also be reflected in the Request Participants field but the automations I've created for this aren't working. I need the users in the Point of Contac...
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Issue: We are trying to use Jira Automation to calculate the duration between two custom Date Time fields ("Actual Start" and "Actual End") on an issue and populate that duration (in minutes) into a...
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We've created an offboarding form. In this form, by checking a box, you can choose the applications from which the account should be deleted. I'd like a new ticket to be created according to a cert...
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Hi, I need to validate a field value integrating the values in Rest API, for example, I create the Code project and when the user is creating a request. I would like to validating if this value...
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I have Service Desk project by the name of "ABC". In that , I have a issue type "General Request" In General Request , I have many fields...two of the fields are Ticket Type and Job Code. Ticket...
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this is an example
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I have users not associated to an organization. I think they were added incorrectly. How do I purge them?
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Where is the menu item for Organizations under project?
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During CSV import, there is a option to chose "Configuration File". How to create configuration file?
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Team I want to streamline the incident status and keep it simple as New> In progress> Waiting for customer> Resolved> Closed However under in progress i want to create Sub Statu...
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Team I am looking to implement ongoing response as per SLA where a customer will get updates on a P1 every 1 hour as long as the incident is in progress . How can this be achieved?&...
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I have set up the Virtual service agent and I have AI Answers enabled. I am testing and when I go to the portal and type my keyword it shows the knowledge base article. My problem is...
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During import of CSV file, I try to create Custom filed: On Submit I get this dialog: and on "Retry", it continue to this: But on import I get error: "Can not construct an Extern...
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Hello, I have set up the customer portal at our company and when I now want to open a ticket via the Help Center, it says “IT Service Management” at the top of the breadcrumb. Is there any way to hi...
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We are not using the new Intelligence feature. But the "Draft a reply" button interferes with our work. How do vi deactivate it?
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I have csv file for import to Jira project, and I want to create custom field during import and map csv field to that custom field. how?
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I was given the option to turn on the new UI for myself or everyone. I enabled it for myself and now that I want to activate it for everyone, I can't find the option. Also, when when it be ena...
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There is a person who configured JSM with an Admin role, but now we need to remove him for certain reasons. Will all the configurations done by him be affected?
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Hi all, We are in a field where our customers cannot do self service, so our knowledge base is filled and used by our agents. The spaces and articles in the knowledge base can be consulted ...
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| September 10, 2025 3:07 PM PDT |