Community resources
Community resources
Community resources
Jira Service Management
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One of our users has not been able to upload attachments for the past several days (they were previously). Nothing has changed with their computer or browser that we are aware of. No other users are ...
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Hi, I've been working with Rovo agents and and a few handy agents that I want to rollout to the teams. The problem is that I'm trying to add an action to add a label to the ticket every time t...
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Hello, my IT department manages about 40 different vendor application licenses with varying term lengths and dates. At the moment it is being tracked by one person on a spreadsheet and within a...
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I'm currently evaluating existing adapters provided by Asset Data Manager (in cloud) and noticed there are Flexera and Snow adapters. We adoptet what is now called Flexera IT Visibility (previously ...
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Guess what? The virtual Atlassian Community Events (ACE) chapter we call ITSM/ESM Masters is having its second-ever in-person event at Team’25 Europe in Barcelona! ITSM/ESM Masters is an ACE cha...
- Article
- jira-service-management
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There is a bug with the scrollbar that it doesn't let you scroll down fully when there is a banner shown on the top of the page (as you can see in picture 1). I suspect that this is related to t...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hi all, We’re trying to link our Jira Service Management portal-only accounts to Okta in order to enforce Okta’s MFA. However, we’ve run into an issue due to how our Okta setup was originally config...
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Hello Atlassian community! I'm facing a weird problem with access to editing workflows in Jira service management. I am Jira admin and can edit workflows - project admins used to be able as well (w...
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How can I check the notifications settings for other users in atlassian operations? It was available in the Opsgenie, but now I can check only my own settings
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We chose the wrong day to get into Jira Alerts it seems. I understand there is an outage, what I don't understand is that the impact of the outage appears to be misunderstood. The status page curren...
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We have an APIfrom Jira to AzureAD, and we have created groups in Azure that are linked to Jira. Now I have deleted a user in Jira and want to add them back through group synchronization, but how do ...
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Hello community, I want to create an automation in Assets, specifically: I have two date fields (Last Check and Next Check), and I want that if a date is entered in the Last Check field, the Next Ch...
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We have users who use Jira on a regularly basis. They are not receiving emails from JIRA. Do you know what could be the reason? Their profile is enabled with Jira notifications and they are usin...
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Currently there seems to be a problem with OpsGenie. In the web app, I have closed an alert yesterday and is still showing up on open alerts tab as well new alerts don't show up. For mobile it seems ...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hi all, a bit of an odd one, we have this user who is telling us they can't see other tickets, I think they are part of an Org an was able to see their org tickets. But when I go to check their acc...
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If I make single automation rule, will there be any charges for our subscription?
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Team Understand there is Opsgenie service impacted, is there any alternate url we can use during the time of issue ? Any alternate to url : https://XXX.app.opsgenie.com
- Question
- cloud
- opsgenie
- opsgenie-cloud
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I'm planning to purchase a SLA plugins, Can anyone suggest what plugin suitable for my requirement. 1, SLA that can track per statuses transition 2, Can reset the SLA depends on condition 3, Can...
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So, Alerts are down for about 7 hours now. Not a single one is displayed, but from time to time some of them make it to the mobile app. Of course I cannot see what that alert is about ("gateway timeo...
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We have premium JSM subscription in which we are very much looking forward to using AI. But the issue with the Atlassian AI is the Rovo chat actions cannot be controlled. We do not want users t...
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I'm trying to enable public access to a Confluence space linked to a Jira Service Management (JSM) project, but I’m running into some issues despite following the available documentation. Goal: ...
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The Journeys feature in JSM is a perfect solution for some of the recent discussions we've had, requiring involvement from multiple projects and automations based on status changes. On some of the wo...
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I am trying to send an auto reply when a user does not respond within a day. When I look at the audit log it runs every day around 1AM but always states 'No Actions Performed.' Can anyone take a look...
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We use Jira Widget & APIs for submitting tickets. When new employees submit the ticket, they are not fully set up and are required to set up their password to receive the updates on thei...
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I have a change request that will affect over 50 different sites (each is listed as an individual Affected Service in our JSM project. However, when I try to add each of them to the request, it pre...
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| Subject | Author | Posted |
|---|---|---|
| yesterday | ||
| February 17, 2025 1:01 AM PST | ||
| February 11, 2025 3:50 PM PST | ||
| February 10, 2025 9:06 AM PST | ||
| February 10, 2025 5:31 AM PST |