Problem integrating Slack with operations

[Flavia Helena]

Hello! I'm trying to create an integration between Slack and Jira so that when alerts are triggered in a channel, I can set up escalation routines and send notifications to the responsible people. However, whenever I go to operations -> Integration and try to connect to my workspace, I get the error below.

Yet, the ChatOps integration is added normally to the channel.

I need help understanding what's happening.

Thank you!

[Marc -Devoteam-]

Hi @Flavia Helena 

Might that your slack tenant doesn't allow this, check the Slack tenant for errors.

Check these options:

1. Jira Project Permissions and verify the atlassian-addons-project-access role has the required permissions.
2. Your user account has Project Administrator or Administer Projects permissions in the Jira project. You also need the Browse Projects permission
3. Make sure your user is an admin in the Slack workspace, Slack user account must be active, and the email address must be connected to your Jira account.