Community resources
Community resources
Community resources
Jira Service Management
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Hey community, I have a number of workflows including approval steps. Unfortunately there are many different user picker fields used in the various workflows and many of these are set using automati...
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Hi, Unfortunately, I was unable to attend the second part of the "Deep dive: AI for service demo + customer case study" webinar, which was the most interesting one for me. Can you please share...
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Hello, I would like to create an automation that if the security level is changed to a specific level a couple of people should be added as observer on the ticket. Unfortunately it is not poss...
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( (objectTypeID = 194 AND objectId = 686) OR (objectTypeID = 236 AND objectId NOT IN (20700, 72507, 71333, 20683, 20765, 20757)) ) AND "Hardware-Status" = "aktiv" So: The object is of ty...
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🎁 Wrapping 1,000 Presents at Once We’ve handled the emails (Day 10). Now, what happens when too many come in at the exact same time? The Scenario: Imagine if the wrapping team had to ...
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📬 The Overflowing Mailbag We have a beautiful portal (Day 9), but let's be realistic: Some people are still going to do things the "old fashioned" way. The Scenario: Despite all the fancy apps...
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I have changed OpsGenie call routing number from Opsgenie to Twilio and Updated the integration, call routing works fine but its asking for username and password to access Voice Mail
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Externally, I would like our various clients to have their own space. I think I can do this by creating different customer 'expereiences'. As an internal agent responding to client issues, I would li...
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Hello - I'm running into an issue with JSM data center when I create an issue using a Proforma form, that form does not display on the Issue screen in the Forms field. I have tried to following ...
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Hi, in the doc I can see that it is possible to access data from the JEC action with the {{jecAction.output}} smart value within automations. I am currently discovering the topics wit...
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Hi all, I'm looking to get some clarification on the API migration from Opsgenie to JSM ops. Based on the documentation we have been told to migrate to JSM Ops Rest API before Opsgenie is shutdown. ...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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We are currently building our JML and looking to put the following process in place When a Joiner ticket is raised, we would like the sub tasks go on hold until 10 days prior to the Joiners st...
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I want to be able to integrate personal calendars into Jira. I want the calendar to be a separate interface, not linked to projects. If an employee adds an event to the Jira calendar, it will appear ...
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We’re excited to share an important update to Jira Service Management: the feature previously known as Views is now called Multi-space work. Why the change? As Jira Service Manageme...
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Subject: Opsgenie-Splunk Integration Issue: Priority Not Reflecting We are experiencing an issue where the priority requested via Opsgenie is not being reflected when an alert is triggered through ...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hi Atlassian Community! 👋 We’re excited to announce that Workday, Okta, DocuSign, and Workato integrations are now available to everyone on a paid Jira Service Management plans. Whether you’re on ...
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Request: In the JSM automation rule for sending emails, the email body needs to display the value of a field from a form. If the field is empty, it should display "null"; otherwise, it should display...
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To give context, I need to access a client's Jira Assets REST API for analytics on their CMDB data, and this must be done through platforms like Postman, not through scripting. I do not have any acco...
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We use JSM for our support and maintenance tickets. I see that there is a drop-down of different resolution types. WE have just always clicked "Resolved" (the default) and then the ticket is Done/Clo...
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I'm throughly confused about where to go to enable the extended customer details fields. My IT admin has me setup as an Admin in our Sandbox environment and I'm positive we're on the Premium plan.&nb...
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Myself, and multiple users on my team, are unable to manually assign a ticket to a team member. Once we type their name and select the user from the list, the following error notice pops up. ...
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Hello! I'm integrating Google Cloud with JSM so that when alerts are triggered in GCP, an alert is also created in JSM. Following the documentation https://support.atlassian.com/jira-service-manageme...
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Context: We are in the middle of moving from Jira team-managed space custom fields and creating their global field counter part. With that, we need to migrate the data that lived in the space custom ...
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Olá Comunidade, Estou configurando uma automação para processamento em lote de múltiplos itens e salvando um resumo formatado de volta no ticket que iniciou a regra. No entanto, o valor final não es...
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Hello! We have JSM pulling from 3 different 365 Exchange inboxes for 3 Spaces. Member "B" has admin access to 2 JSM spaces for his teams. But on the 3rd IT Space, user "B" is a customer. When...
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Atlassian Community Events
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| January 14, 2025 5:27 AM PST | ||
| January 13, 2025 8:41 AM PST |