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Community resources
Jira Service Management
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I created a service project - an IT service management program and I need to add my customers to the project so they can report bugs. The documents say to add a customers go to customers but I ...
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Hello, I currently have an automation that automatically adds a non-JSM agent(manager) as a REQUEST Participant to view a ticket that is created. That worked perfectly. Automation is t...
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Hi Automation folks I have created the following automation rule, and cannot seem to get it to work. I am thinking it has to do with the formatting of the form date but unsure. I've tried a lot of di...
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Hi, how can my app get organization ID of a Jira cloud to work with the teams public API? Is there an API that will return the current organization id for the Jira? Thanks
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...alled Available for request and Approval Required, as well as a "person selector" field for Approver Name. - If Available for Request is True then the application is included in the l...
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I’ve followed a guide to customize the customer satisfaction email in JSM Cloud: https://support.atlassian.com/jira/kb/how-to-customize-the-customer-satisfaction-email-in-jira-service-management...
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Hello, I'm using Jira for both project management (via Kanban) and ticketing (via Jira Service Management). Email requests work well — the reporter is correctly identified from incoming emails. Whe...
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Good day all, We have an integration that creates an alert in Jira when Zabbix has discovered an issue with the severity of High or Critical. This is working, so for example we have process t...
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Whenever we receive a problem from colleagues via Outlook, we send the problem to Jira so that a ticket can be created. However, we now have the problem that our colleagues who have been added to the...
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I'm trying to login and suddenly I see the below message! what should I do to get my account back? I have tried lots of routes but I can't see to get in touch with anyone directly.
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Hi, I am setting up a test IT Helpdesk in Jira SM - Trial version and went to add Boards from Project Settings-Features but it is not listed as an option. Can you advise if I should be seeing this o...
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Hi Team, I am using alertmanager to create alerts and want to integrate it with opsgenie. I understand the basics of it and able to get the alerts via opsgenie. But I want to send alerts created by p...
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- cloud
- opsgenie
- opsgenie%2ccloud
- opsgenie-cloud
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i am not able to logging into jira portal and not able to see the service managment tool
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Hello all - Having some troubles editing some approval steps in one of our JSM Cloud Projects. When I go to the specific workflow, and edit 'Include approval step' tab for the below - ...
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Hello all, I have had some requests to add users to a team managed project in JSM. I have gone to the Project > Settings > Access > Add People and added them in here as 'viewer' Should th...
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What My Automation Is Trying to Do I'm working on a Jira Automation rule to automatically update a User Picker (multi-user) field based on the results of linked Assets objects. Context: I have a...
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I go to the Incidents page and select the templates tab and get the message Something went wrong...
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Set up the integration we receive the Description and Priority, and Extra Properties Team and it shows the team name. When the alert comes in I receive this error "Skipping Create Alert notificatio...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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I cannot find a link or filter for jira service management User AGents only, those users which are Agents. can you please provide a path to navigate or link for these user Agents?
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all our channels & knowledge base are connected, however, atlassian intelligence is not working with slack integration
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Is there an issue with searching objects in Assets?
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Using Additional Fields, I am trying to set the datetime of Satisfaction Date { "fields": { "Satisfaction Date": "{{now.jiraDateTime}}" } } However, although the flow says it worked, th...
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Hello. We are a company in Hungary, planning to use Jira Service Management at our clients. We would like to become Solution Silver partners. I was looking for the requirements, relating costs, ...
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Hi, Is there any Jira API available through which we can get status time tracking details like date when it got transitioned to a particular stage and then timestamp when it got moved out of a stage
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Im noticing that the Page Trees are not loading on any page in our Jira Portal but load perfectly fine in Confluence. Looking to see if anyone else is encountering this issue? The area just app...
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| September 10, 2025 3:07 PM PDT |