🎁 JSM Advent Calendar - Day 11: Bulk Actions (Mass Gift Wrapping)

[#1]

🎁 Wrapping 1,000 Presents at Once

We’ve handled the emails (Day 10). Now, what happens when too many come in at the exact same time?

The Scenario:

Imagine if the wrapping team had to wrap one gift, put away the scissors, put away the tape, walk the gift to the sleigh, and then come back to start the next one. They’d never finish! To survive Christmas Eve, they need to do things in batches.

The Reality:

Sometimes, a single event triggers a flood of identical tickets.

• The Event: The payroll system goes down for 30 minutes.

• The Result: You have 50 tickets in your queue that all say: "I can't access my payslip.".

Answering these one by one ("Hi, yes we know...") takes hours and drives you crazy.

The JSM Solution:

Bulk Operations.

1. Go to your Queue.

2. Select all 50 tickets regarding "Payroll Outage".

3. Transition them all to "Resolved" and add a single comment: "The system is back up. Please try again.".

You just closed 50 tickets in 30 seconds.

🎁 Tip of the Day:

Check the list twice! Bulk actions are powerful tools. Always double-check your selection before you bulk-delete or bulk-notify 100 people. You don't want to accidentally send a "Welcome New Hire" email to 50 people who are resigning.

---

❄️ Let’s chat: When a major incident happens (like the Wi-Fi or Payroll going down), how do you handle the flood of complaints? Do you reply to everyone manually, or do you have a mass-update trick?