How can the IF or #IF work in the automation rule for sending emails?

[Vina Wu]

Request: In the JSM automation rule for sending emails, the email body needs to display the value of a field from a form. If the field is empty, it should display "null"; otherwise, it should display the field value directly.

Below is a rule written using "if" or "#if", but the correct value is not displayed in the email body.

Could you tell me what's wrong? thanks.  Both methods should display "ssds", but currently the IF statement returns null, and the #if statement returns empty.

for if statement: {{if(issue.customfield_12345, issue.customfield_12345, "null")}}

for #if statement:

{{#if(issue.customfield_12345)}}

{{issue.customfield_12345}}

{{else}}

null

{{/}}

[Tomislav Tobijas · Accepted solution]

Hey @Vina Wu ,

Instead of using if and #if statements, can you try using default value syntax to display "null" when the field is empty:

{{issue.customfield_12345|"null"}}

This should show the field value if it exists, or "null" if it is empty or missing.

Cheers,
Tobi

[Vina Wu]

thank you so much.

[Christos Markoulatos]

Hi @Vina Wu welcome

what field type is customfield_12345 single-select, text?

[Vina Wu]

it's text.

thank you Christos.  got the right way from Tomislav