Proforma Form not displaying on Issue screen

[Kevin A]

Hello - I'm running into an issue with JSM data center when I create an issue using a Proforma form, that form does not display on the Issue screen in the Forms field. I have tried to following fix however I am still not displaying the form. 

The Proforma form is not attached to Jira issues created from the Customer Portal | Jira and Jira Service Management | Atlassian Support

[Andy Rusnak]

Hi Kevin, 

I hope this post finds you well!  This is likely something that would be best handled by the Atlassian Support Team as it will likely require the analysis of log data.  

But if you wanted to take a look at the logs yourself I would suggest reviewing the 'atlassian-jira.log' file within your Data Center's <Jira Home>/log directory for any errors that took place at the time when you tried to attach the form.  In addition collecting a HAR file and reviewing if there are any network calls that fail or return 400 or 500 errors in relation to the form will be helpful.  

You are welcome to post images of the things you find here, if I can help just based on those I am happy to do so.  But it would likely be best to collect a Support Zip and matching HAR when replicating the issue and then send that along to the Data Center Support team for assistance.  

Best, 

Andy