Community resources
Community resources
Jira Service Management
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This must be doable: give an external vendor access to specific work items in one project. Nothing m
I'm at my wits' end here. This must be f'ing doable but I can't for the life of me figure out how. So, please let me know if I'm asking for something impossible or unreasonable. The title says it al...
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Jira and Confluence automatically changes my single quotes to smart/curly ones if it detects a known contraction word and therefore infers that I want an apostrophe. So it changes "don't" to "don’t",...
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Hi How do i disable this "helpful text" telling me things I know and blocking me from selecting assignee? "This work item bla blah..." is hovering directly over where I am supposed to click to ...
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Our development team is looking to perform our first .NET based integration with Jira in order to create tickets for a Service Desk project. As such I am writing an initial Hello World style Azure Fu...
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Hello Community, we are encountering a strange issue in Jira Service Management: In the Agent view, when adding or viewing comments on a ticket, the timestamp shows the correct hour and minutes. B...
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Is it possible that the main ticket can only be closed when all subtasks are closed? Because currently, for example, we can create a change/task with subtasks, but then we can close the main ticket e...
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I’d like to configure Jira Service Management so that email inquiries from users not yet registered as customers are automatically added as customers via self sign-up, and every email inquiry is conv...
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How can we transfer attachments from JSM to JPD using automation? We're using Jira Service Management (JSM) to intake ideas and pushing them into Jira Product Discovery (JPD) via automation. Current...
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I've heard the limits on canned responses are 250 Shared, 100 Personal. For the 100 personal, is that per person or across the project? That is, if I create 100 personal responses does that me...
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Subject: Feature Request: Confluence Comala Workflow Dates in Jira Calendar Hi team, I'd like to open a request for a new feature. Is it possible to create an automation that allows us to see Coma...
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Hello community, We have 1 portal and 1 email that's connected to the portal: support@company.com. We have it configured so customers in approved domains can either create a portal accou...
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Pessoal, boa tarde! Criei uma status chamado "pausado" para pausar a contagem do SLA. Exemplo: estou aguardando um retorno do cliente e coloco o item no status "pausado". Após receber o retorno do c...
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If a customer sends an email to the default email address associated with my Service Desk, they get an email failure with the message in the logs of "You don't have permission to access this servi...
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Hello Jira Enthusiasts, which is best third party tool for jira sandbox migration to production. our team focus to migrate particularly some parts after testing in sandbox like configs, settings etc...
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Hello Jira Enthusiasts, I am New to Jira JSM and want Guidance, Resources, any documents to start CMJ from your experiences. our team focus is to test particular things like settings, confi...
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Dear ALL, I would like to log the release date of a version within an automation rule. I use the "Log Action" with the following syntax: {{issue.fixVersions.releaseDate}} but nothing is actually ...
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I have recieved this banner alert on my JIRA. Is this something that I need to take action with? Or will i be able to keep my current version and continue to do the exact same things with features, e...
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I would like to remove the following from my JSM project but I can't seem to * Reports * Knowledge Base * Channels * Jira Labels * Issue Calendar * Epics Map Could someone help with th...
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Hello, we had an inceident this week that wasnt reported at the time as it was in the middle of the night. Is there a way to add an incident now with the timestamps of the original incident?
- Question
- cloud
- opsgenie
- statuspage
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I have CW to JSM integration in place and by default CW alert doesnt have that tag field. I would like to update alert once its created with adding tag and getting the keyword from description. ...
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Hi everyone, I'm looking for some help or ideas on how to solve the following challenge: We’d like to provide a mobile phone number that our customers can use to send either an SMS or similar ...
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Hi community, Currently the mobile app for Jira Service management supports / could be used by customers or it is still available only for agents? If not, could you give any experience and sugges...
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Hey, I am trying to fetch a value inside a JSON structure and I cannot get it right. Maybe this community can give me a hint how to write my smart value variables for this use case Background...
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Hi End users are using JSM portal. Now i like to create with automation first email for reporter what include forms what user just submitted. Is it possible to do because https://support.atlass...
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Hi. I have the configuration going like this: When a customer send me a email, it automatically create an activity in the fold "Views", but in the columna "In Progress". I would like to chang...
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