Community resources
Community resources
Community resources
Jira Service Management
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Jiraクエリ言語を使用せずに、Jiraサービス管理のサポート履歴をすべて簡単にエクスポートする方法はありますか？
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Hi everyone, We’ve set up an jsm instance for which we need that the end user should upload a CSV/spreadsheet and it has all the data like item name type quantity ... Etc and for each item jsm shoul...
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We recently configured a new JSM instance and migrated several tickets from Salesforce. However, we are now seeing duplicate user accounts, where the same users appear twice with different sets of ti...
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I am interested in learning if others are having issue linking Alerts to JSM incident tickets. Without the ability to have this automatically linked, you have to result to APi workarounds. ...
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Hello Atlassian Team, We are particularly interested in understanding the available improvements or capabilities related to on-call rotations and support coverage during non-business hours. This is...
- Question
- cloud
- jira
- jira-cloud
- jira-service-desk
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I created the automation with those orders: 1. Re-fetch work item 2. Else-if: if email domain LinkedIn.com -> edit Source: Linkedin 2. Else-if: if summary/subject contains referred or referral ...
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I have an automation that when a work item is created, an email address is entered into a custom field and then an email should be sent using that email address in the custom field. But I am having a...
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Cannot create a Jira site on a new account. Tried multiple site names, browsers, incognito, mobile, VPN (US), and different networks. Trace ID: 876dbb811e104674bf0c95f1f158a115. Cannot contact suppor...
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I receive the below error when trying to create a Jira Service management site. So I just registered and my account registration process prompts me to create a site, am thinking this might also be ca...
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Hello, I know this question has been asked before but I'm struggling to find any answers that fit my needs. I am looking for a way to send customers a reminder when their ticket is in status "Waitin...
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The next webinar in our AI series is coming up on April 15 and will focus on using AI within Atlassian’s new Customer Service Management app! Register now to join us live or to get the link to the on...
- Article
- jira-service-management
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Dear Team, until the end of February, I was able to get all our teams via the official Teams API as described here: The Teams REST API The API Call looks like this: https://api.atlassian.com/publ...
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Trying to create an Automation for when a work item from Project B is linked to a work item in Project A, a Request Participant is added to the Project B item. Created this basic automation...
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I am setting up a JSM space and would like to pre-fill Organization list via CSV with my existing customer names. I can not find the correct place where this can be done neither org admis settings no...
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In excel I am made a button, what copies different cells at the same time Sub Copy_Active_Row_ICD() With ActiveCell .EntireRow.Copy Sheets("ICD").Range("A2") End...
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Hello, I would like to ask you if it is possible to create a new project for the Jira Service Management with the same settings we use in another service management project? Can it b...
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in jira service managment cloud premium does assets field can have more than one context in the same
in jira service managment cloud premium does assets field can have more than one context in the same project?
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Hello, We are currently a customer of Atlassian through Tory Technologies and actively use Jira Service Management (Jira Ops) to manage our service desk operations. At this time, we are interested ...
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I am trying to configure connection between Rapid7 and JSM and get the following error: "Could not retrieve project fieldscom.rapid7.remediation.ticketing.exception.TicketingException: Can't get...
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I have a free text field in a JSM form, which is linked to a Jira Custom Field (paragraph type). When the request transitions to a certain status, I set up an automation to attach a JSM form to the r...
- Question
- automation
- cloud
- form
- jira
- jira-service-desk
- +2 more tags...
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All - We are evaluating expanding our Jira footprint to several other departments. One question that came up was regarding integration with our current MultiView ERP system, particularly integ...
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Hi there, Situation: we use it-support@xx.xx as a reply-to mail handler in JSM to receive customer mail-to-ticket requests. We use this same email also as sender address for customer notificat...
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Hello, Our customer portal has customers that come from an approved domain (synced from azure). When submitting a request, they can view as reporters only the requests where they are reporte...
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Hello everyone, I need to include a date field when creating a request type. When a customer opens a ticket through my portal, I would like there to be a date field that indicates the first availabl...
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Hi, I am getting error Hash 9E97PM when trying to access jira project board. can anyone have any idea, how to resolve this issue.
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| Subject | Author | Posted |
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| 19 hours ago | ||
| February 11, 2025 3:50 PM PST | ||
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