Community resources
Community resources
Community resources
Jira Service Management
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we have 3 departments ,finance,hr,IT.my concern is that should create finance field with two mandatory users only show,same for other also.while user raise ticket. which field to be used
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I see in the notification area there is ${assets.object}, this seems to just get a list of every single asset on the ticket? Is there a way to get only the assets of a particular field? Cheers!
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I need to fetch the fields that we fill while raising a change request via an API call. I have the API key. How to make a successful API query url call ?
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We have Atlassian Guard, JSM and Confluence. We are considering purchasing a separate JSM license for a smaller set of users, however, we want the 2 instances linked so we can reference tickets betwe...
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Agentic automations in Jira Service Management are growing 3.4x faster than traditional automations — but most Jira Service Management admins still aren't sure where to start with Rovo Ops. Today, on...
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Funny that from detailed view, I've change it to list view. I was using advance search engine (not using it often, so sometimes I'm lost looking at the screen). Now I cant find the toggle to revert i...
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Honestly the thing nobody warns you about with leaving Opsgenie is that the alerting is the easy part. it's the rota that gets you. Someone books a week off and suddenly you're hand-editing overrides...
- Question
- cloud
- jsm
- on-call
- opsgenie
- opsgenie-cloud
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I am unable to open the Jira company project. It just keeps loading and then shows a blank page. In some places it opens, and in others it does not.” Can someone please explain the solution and why ...
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Hello team, I have set up the approval for my request type as shown in the screenshot below. However I am unable to add approvers for a request although I have Agent role even the A...
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Is there any plan to enable Rovo / AI agents for JSM Cust Portal so customers can search analyze TCK
Problem: Customers who use Jira Service Management portals to raise support tickets have no native Atlassian AI-powered way to search, query, and analyze their own historical ticket data. The only o...
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As the support survey in labelbox does not work i write there (error: We couldn't submit your request. Refresh the page and try again.) In my labelbox project labelers see banner "all done"...
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I am trying to find out if this is possible. From what I can tell from reading forums you need to have Jira Admin as a role assigned. This is something we don't want to give ou.
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Issue: As of today (June 15, 2026), the Assets object picker field on our customer portal form is completely non-functional on mobile browsers. Tapping the dropdown does nothing, doesn't allow text ...
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I have a custom jira type called Objective that has two custom fields: Target Value - represents the target metric of the Objective (e.g., 100, 1, 5, etc). Any numeric value above 1. Current Value...
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I have a JSM with Atlassian portal. I have a transition button available on customer portal. It changes status of the request from Draft to Draft. What actually happening is that I have a automation ...
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I would liek to bulk add all customers of the company I work in to a new JSM space. I have set guard to use SSO. Am I right in thinking that if I have Use approved domains checked and also have chan...
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Depuis vendredi dernier, la vue des tickets avec la liste des tickets en menu ç gauche, affichage du ticket au centre et champs de gestion à droite, n'est plus disponible. Comment est il possible de ...
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Hi, Does anyone know if there is a way to force agents to use the "Use request type fields" option in Jira SM when creating tickets? We have a number of fields that should be optional for cus...
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Hi all, Since a while the cards in the calendar didn't fill completely anymore. In dark mode you at least can see the lines. Since last week the cards also don't show the titles anymore. This makes ...
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Hello, We want to add a custom field to the subject in the customer notifications template. https://jira.atlassian.com/browse/JSDCLOUD-4642 I've seen this issue, but I don't...
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How to get the INTERSECTION (AND logic) for a Request Type field based on a Multi-select Sub-Categor
I'm designing an IT Service Catalog using JSM Assets and I've run into a hard limit with AQL cascading logic on the Customer Portal. I want users to select multiple Sub Categories (Systems) and ...
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In JSM, when setting an approver for a ticket and that approver is a static person. Is it best practice to set that approver via a post function on the transition moving into the approval status OR t...
- Question
- approval
- approver
- approvers
- automation
- cloud
- +4 more tags...
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Hi all, am I crazy or is there really no way at all to send an email, notification or anything to a Team via automation? Basically we want to add a team to a ticket and notify that team when that h...
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Hi Atlassian team, I’m trying to renew/update the payment method for our Jira subscription, but the Atlassian billing page crashes when the payment form loads. Entitlement n...
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We have a custom role that migrated over from Opsgenie. My question is regarding this documentation: https://support.atlassian.com/jira-service-management-cloud/docs/what-are-custom-roles/ Do...
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| January 24, 2025 4:31 AM PST | ||
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