Community resources
Community resources
Community resources
Jira Service Management
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Good afternoon I would like to know if it is possible in the customer portal to include the information of the person responsible for handling the ticket. Best regards&nbs...
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Hi, We are from the Gainsight Vendor Risk Assessment team. We have a requirement from Vista to enable MFA. Alternatively, can we integrate Opsgenie with our Gainsight SSO? Could you p...
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Hi, Was there any update on JIRA Service Management projects and Summary view was removed/replaced ? Today we miss the Summary feature: We have checked the Features in Project setting...
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Hi, I'm setting up Jira Service management and we recently activated the email request. This works fine except when a customer replies to a closed request, we see it in the comment of the request b...
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Hello, strangely enough, when I filter for open tickets, closed tickets are also displayed. “Closed” ‘Done’ and ‘Completed’ are also displayed there. The statuses all have a screen called “Ressolve ...
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Pi network uygulamasına telefon numaramı değiştirdiğim için giriş yapamıyorum ne yapmam gerek
- Question
- atlassian-accounts
- halp
- not-applicable
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Hello, I have built a workflow. You can close this workflow, then it is set to “Done”, with this status you can reopen it, then the status is set to “Open”. However, if I go from the closed status to...
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Hey. I'm trying to make a simple table in my reporting. For example, like this: https://i.imgur.com/daVitUW.png but I'm getting this: https://i.imgur.com/JtX0T5o.png whats wrong? Does Ji...
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We have an automation where when specific checkboxes are selected within a request type form additional tickets are created. I have this working properly but have just realized that when the...
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Is there any way like ServiceNow in JIRA SM to insert incident details when there is an update on incident to a DB within JIRA, so that I can poll (retrieve) all the events periodically? I know Servi...
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Hello, I would like to create a flow so that when a sprint ends, a page is generated in Confluence with information on the names of the user stories and an AI-generated summary of the...
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I have 2 jira instances. I want to use a "send web request" automation rule using POST from one instance to the other, using an "incoming webhook" to receive it, to effectively clone certain tickets ...
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Hi! I'm looking the way to achieve below scenario in my JSM: one portal need to be available without login rest of available portals need to be available with login I configure a...
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When a customer creates a ticket via the portal, they don't appear in the "incidentmanager" queue, even when we refresh the page. Afer a while, the ticket does appear, but the SLA is allread...
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Can you tell me why the customer users cannot edit/delete comments which was created via portal if the Service Project Customer - Portal Access project role is under "Delete Own comments" and "Edit o...
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I have connected three external emails channels we want to monitor for our CS project in JSM (not via Google, or Microsoft). The e-mail channels are hosted by Thunderbird. I have connected t...
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Is it possible to display an "Organization" field (Team-HR) in the JSM portal to see all tickets created by employees? And can this be done without adding users as ticket request par...
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Hi Community! I'm a software technical writer, and I'm currently working on a text explaining how one of our apps uses AI and natural language processing. My question is: do you h...
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In Jira issue types, how many words does Atlassian suggest should be used in the issue types? Currently, We can use Service request - Config and Service request - Incident, and...
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hello, How can I find if certain letters are in a word? for JQL. thanks.
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Hi Team, I have a scenario here: - I have a project called --> Change Management -> CHG What I want to achieve? - I want to add automatically component lead as a participant in change manag...
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For years, customers have been requesting a feature to have the option to remove “Activity” logs. As a professional who shares boards with clients, I agree with the many others who have commented on ...
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Cant see more than Open Requests and Closed Requests on the customer portal's requests page. How do i show all statuses in my instances?
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Hi Community, How can I remove the old phone from this list? Ever since I changed my phone, I have not been receiving notifications via the Opsgenie application. I checked the logs, and it s...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Has anybody built an automation to standardize phone numbers? We have phone numbers stored as an attribute in Assets pulling in from Microosft EntraID, but unfortunately the phone numbers are in a ...
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