Community resources
Community resources
Community resources
Jira Service Management
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Hi I notice that HiBob and Jira Service Management Assets today does not have any ready integration solution. So I'm asking that have anybody allready made solution to get from HiBob Employees data ...
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Hi everyone, is there any possibility to remove this function? Our user don't like that they must confirm the pickup. Thanks Best Regards When a user picks up the call, Opsgeni...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hi all! We are starting a new JSM project for a client and were working under the assumption that only one Confluence space can be set up per project. Turns out, you can link more than o...
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Hi Braintrust. My org is using JSM Standard. I want to be able to enable integration with Autotask which is used by one of our vendors. I have read many articles and they appear to offer cont...
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Working with Jira Data Center 9.12.22 (JSM 5.12.22). We have recently converted ~1800 JSM Issues to Asset Objects. The last thing I'm trying to figure out is how to take the Watchers of the issue...
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We are new to JSM. We are still configuring our instance. We would like to know how to manually backup an instance and enact a restore if we have something go wrong. Is this possible and if so, how...
- Question
- jira-service-desk
- new-to-jsm
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I am trying to create a manually triggered automation that would copy the value of custom field from a linked issue and update the same field in the current issue. From what I read I am supposed to ...
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Have had several people contact me today about creating an account. We have turned on the ability for customers with approved email domains to setup their own account Seems like the issue is...
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Can anyone shed some light on the process of inviting an external customer to a project for me please? We have a customer notification configured, but it appears that when we attempt to add a new ...
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My external clients (part of an org in our JSM) try to add users to the +Share field and after selecting the user from the drop-down menu, it displays for a few seconds and then disappears. Our...
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I'm standing up a new Project to streamline our Customer Solutions and Services team processes, and am running into what I believe is an issue. I've sent in a couple of test emails to the de...
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Once a customer has created a email type request & ticket is created then once the team member replies them on email itself it should be recorded in the ticket as well but is doesn't gets recorde...
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Creating a filter however it will not let me select the request type. Shaded in gray with note " To Search by Request Type please switch to advance". Not sure why this is happening but it will not al...
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Due to email delivery issues we had changed internal notifications sender email address as detailed here ( https://support.atlassian.com/jira-service-management-cloud/docs/send-notifications-from-a-c...
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Hallo zusammen, noch jemand der zu diesjährigen Team ´25 in Barcelona geht/fährt/fliegt? Wollen wir uns dort treffen? Freue mich auf Rückmeldungen. Regards, BeGu
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We have 2 schemas. The first schema, named "NMS Group Users", is for our users and their related divisions with two ObjectTypes, "Users" and "Divisions". User objects have an attribute named "Worker...
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I have a really easy use case but looking for help I'm trapped by most of the docs referring to the old workflow UI. JSM - Team Managed project. WIP workflow: On awaiting approvals I have: ...
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Passados mais de 3 anos as certificações ainda são em inglês? Tem alguma forma de legenda em português ou permite-se um conversor online como o usado no chrome?
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Hi Team, One of my team members is not able to access the JIRA tool. Despite giving access many times, he is unable to access the page. Need help here. Please resolve the issue ASAP. Thank ...
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We manage our t shirt business at Harwage.pk, and I’m trying to add our account to a mobile device using an authenticator app for better security. Could you please guide us through the steps to link...
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Hi, In the last few days we experienced a bug/feature. After an issue is created through the customer portal we can't change the priority? We haven't change any configuration, so I believe th...
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I want add account on mobile device with authenticator app
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To the Atlassian Community Team, I hope all is well with you. I'm contacting you because I keep running into problems when attempting to post messages on the Atlassian Community. I keep getting one...
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Hi Atlassian community, we are having around almost 3000 customer (portal-only) users in JSM and around 400 organizations. It´s get increasingly difficult to keep track on who gets added an...
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A list should include all those projects that have had an update in last 6 moths. List should not include closed /completed projects. There is a Gadget 'Project list' but it does not ...
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