Community resources
Community resources
Community resources
Jira Service Management
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For Service Request With Validation, our users have to fill in the email address of their approver (or select them from the list), who then gets an email with Approve or Decline button. The moment th...
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Hi everyone, I'm not sure if this was ever a hidden feature or if it was caused by a bug. I have a form attached to my request type, and the description field is linked to it, but at the same time, t...
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Hello, question about time formatting or perhaps a suggestion for the developers. In the history log of an issue the time are displayed like: March 18, 2026 at 1:31 PM, but sometimes an auto...
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I am using the REST API's AQL to get a list of all our Assets using the endpoint v1/object/aql and making a POST to it, for instance with AQL: "objectSchema = AID AND name STARTSWITH C"...
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Hello, for the past few months, no users in our team are able to create new tickets in our Jira Service Management project (SER). We can open the "Create" form using the "+" button and fill all req...
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I am planning to use JIRA enterprise license and I need 100 JSM agent so I opt for PRemium license. Will assets be available if I create two sandboxes for my enterprise site?
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Whenever tickets from Azure alert automated through APIs with assignee groups assigned, when comes to Jira, users inside the assignee groups are not getting email notifications
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Hey JSM fans, on the JSM Help Centre page, we have (currently) 11 different department spaces active that our sales force. By default it seems that the entire help centre screen maxes out at 9 (3 x 3...
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Hello! I've set up automation to clone and include an attachment from the original ticket. The attachment gets included on the admin/team member view -- however, on the portal view, it is not includ...
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Hello! I have (almost) successfully set up cloning automation - it is actioned when an agent marks a certain ticket type as Resolved. It clones the ticket and adds participants as part of the ...
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I'm trying to extract a piece of text from a ticket's description and post it in a comment. Sample description: Using regex101 set to Java the following regex seems to match the correct body: ...
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Hello All, We have a requirement to restrict external users/domains (e.g., gmail.com) from raising requests via both the customer portal and the email channel in Jira Service Management. We tested...
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Hi there Has anybody set up an Adapters Client on an Azure VM (ideally the Intune Adapter) and is able to share some feedback on their experiences? I am currently gathering information if this set ...
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We have a use case where we want to import our Customers and their Organizations from an external Data Source (CRM) to Jira Service Management or now Customer Service Management / Service Collection....
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"Jira Cloud for Excel" plugin is not connecting to the respective Atlassian account. It is giving an error which says "We can't load this add-in because we couldn't connect to the catalog". How to fi...
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Hi guys, I have developed an HR system. There is a custom field that I nned to have with the roles of the company employees with more than 400 roles. Is there a way to make this custom field? The p...
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I would like to be able to export a filtered listing of tickets from my "multi-space work" page, but there is no "Export" button or option anywhere. The three dots on the right only given me "Conf...
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I have a user who says @ mentions in a JSM project is no longer sending then an e-mail. I don't recall it ever sending the e-mail, just adding as the requested participant. I've r...
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Hi all, I am facing some strange situation. There is a portal customer I want to remove and I can't. As this user is not a managed account, it is not possible to remove from the usual ways. ...
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Hey Community, Our internal JSM portal has a Form which has a custom drop down field that allows requesters to select a client from the list. This field has 232 options in the drop down list. Our...
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In our Org,we have tickets with start date and end dates,so our requirement is to get the notification of ticket end date before 48hr,so it is possible to get the notification .
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JSON Import: Multi-value Object reference attribute not populated when source field is a JSON array with multiple elements Product: Jira Service Management Cloud — Assets Description: I'm import...
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What is the best reporting tool that will produce very good Dashboards that provide the following 1. Detailed widgets for Incident, Request, Problem and Change various reports around SLA, Brea...
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Hello, I nedd to add approvers to an approval step on a Team-Managed project. The customfield Approvals isn't available on Modify Ticket Action Step. Therefore, I try to add accountId with t...
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When someone makes a status update on a ticket and I have the Jira tab opened in my browser, I do not receive notifications (via email nor through the Jira browser app). I understand that email noti...
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Atlassian Community Events
| Subject | Author | Posted |
|---|---|---|
| 6 hours ago | ||
| 7 hours ago | ||
| February 18, 2025 9:03 AM PST | ||
| February 18, 2025 5:40 AM PST | ||
| February 17, 2025 2:03 AM PST |