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Jira Service Management
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Hi Team, Currently we are using JSM as a ITSM tool for our organisation. We are in the process of reviewing to add BMC helix along with JSM. We are trying to explore options on how to Integr...
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Hi Team, Currently we are using JSM as a ITSM tool for our organisation. Currently we are in the process of reviewing to add BMC helix along with JSM. While doing so, we are trying to explor...
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I know that by default without any addons, we can change the colors on the JSM portal. Where did that move to? I've looked everywhere and i swear it's gone :| Please and thank you
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Does anyone know if there's hard limit to how many customfield you can create in a team managed project?
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I'm new to JSM and working on creating custom categories for level 1 and level 2 (sub categories) that only technicians and admins to JSM can see. I also need to create custom statuses for Ser...
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For the last few days Jira is totally bugged out on me. When I visit: https://{company}.atlassian.net/jira/software/projects/{board}/issues The page sort of loads, but then breaks. I get a...
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This makes no sense. I picked the form using the picker, but during a run it says that I don't have permission. Work item created10/22/2025, 12:19:14 Attach forms10/22/2025, 12:19:15 F...
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I am the owner of a project in JIRA and am able to create oncall schedules. However, despite the documentation saying so, I am currently unable to add overrides to the schedule I created, even if the...
- Question
- cloud
- jira-service-management-cloud
- opsgenie
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I have a user that is not getting email notifications. I am of the opinion that as he is the only user affected, it is an issue on his side, but he disputes this. After doing further research I found...
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Hi I just like to know that is it this solution possible. User fill Department (ENG) field or Osakond (eesti keeles) field. if one or another is filled with data. Then user see Division number field...
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HI, i wanna unsubscribe from atlass community and all services , please take this into consideration thankyou
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Hello, We have several projects in the company, and there are people who have different roles in different projects. I'll explain the context because there are users who were clients in some...
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I have several teams: A, B and D A, B work on specific incidents + work during non business hours And team D is working on all kind of incidents + work on business hours. For specific reason, we c...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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All images are not accessible. PREVIEW UNAVAILABLE. How to get access to them? View or Download..
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Hi all I need help with Jira Service Management Cloud API and OAuth 2.0 using a service account. What I want to do: Use a service account with OAuth 2.0 (not API token) for full integration wi...
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Hi, Who can explain this situation? I am an administrator of the organization and my email is the organization's email? But my profile shows that I am an external user. What are the possible ...
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Somehow someone added a bunch of fields to our Service Desk work item view. Just dozens of work items that are meaningless in the request context but get added to every request. There are hundreds of...
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Hi everyone! It's "post-AWS-outage" Tuesday here ... many of our rules were firing somewhat inconsistently yesterday and up until this morning. We've got a few rules that have been stuck in "W...
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We just started a new Jira Service Management project, and although I'm not the space owner, I'm an admin of the project with ALL user roles and I'm also a Jira admin. I still cannot edit many of the...
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Keeping stakeholders informed during an incident is crucial and increasingly complex. As service teams grow, incidents can affect a broad range of stakeholders, including internal teams, external par...
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what is the opsgenie url
- Question
- cloud
- opsgenie
- opsgenie-cloud
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I have noticed that recently in newly created rules I'm only able to create automation rules with the actor either being "automation for jira" or "user who triggered the event". In our case, we frequ...
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Hello, I am trying to create a rule that creates a ticket for an asset on a specific date and automatically adds the assignee and request participants to the ticket. So I have an attribute in my as...
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Dear Atlassian Support Team, We have added a new user to our Jira Service Management project. The following configuration has been made: • The user has product access to Jira Service Management. ...
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While creating an issue, we are receiving an email - with the changes made to the ticket within few seconds in that email we are seeing 2-3 changes made to that ticket (like bunch of activities are ...
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