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Community resources
Jira Service Management
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project = value" AND issuetype = value AND "Change Category[Dropdown]" IN (value) AND updated >= value AND description does not contain value1 and value2 I've t...
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I have a form that employees will fill out, then based on the information they submit the status will be changed, i need to hide the name of the status from the reporter, or person who filled out the...
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I'm trying achieve this flow in our Slack channel for support requests and I'm wondering if this is possible with JSM. 1. A person in our support channel sends a message requesting help. 2....
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I want to be able to use a slack workflow to trigger the Jira Service Management Form on my channel. I am currently able to only do this with JIRA Cloud but unable to get JSM functionality. Is this ...
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In my org,one of the request type in description add some data,but it is visible in jiracloud while user creating ticket but it not visible in portal helpcenter ,is there any possible to user to rais...
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Hi, we want to integrate JSM with iManage such that when the 'Create workspace' toggle in a Jira ticket is set to true, the system should create a workspace in iManage. iManage is a document m...
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Hi Atlassian Community, in Jira Cloud, when I open an issue from the filter/search results page, it now opens in a right-side panel instead of opening the issue as a full page. I do not see any set...
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Hello. I am prepping to take the exam in mid-June and I am just wondering if anyone has taken the exam with certiverse? I took a few exams under the old administrator and only did on prem. I was curi...
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I made an automation to send the satisfaction survey to Teams when the ticket is closed, how do I add the token so that the customer can open it in Teams?
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Hello, I would like to schedule a quick call to understand some parts of creating a dashboard
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Nobody in our organization is able to login to Opsgenie, using the browser on a PC or the APP on the smart phone. is this a billing issue? of how do I sync my SSO ?
- Question
- cloud
- opsgenie
- opsgenie-cloud
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...n the Qualys authentication). curl -X POST https://gateway.qg1.apps.qualys.eu/auth -d "username=LOGIN&password=PWD&token=true" -H "Content-Type: application/x-www-form-u...
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Hello. I can't assign a ticket to a user on the desk https://degruyter.atlassian.net/jira/servicedesk/projects/DSD/queues/custom/27, Johanna Hempel For last two month there the error...
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Unable to retrieve the configuration management database (CMDB) when updating the issue field Bad Re
Hey Everyone! I've been looking on the forum for this issue,but do not seem to find it to be experienced before. I am building an automation with the following intent: If a request h...
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Hi, I was wondering if I could crowd source some help with an automation. I also don't know if what I want to set up is even possible. I would like to set up an automation to add a comm...
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Did anyone notice that for the "Multispace" option under JSM projects, the assignee filter is not working correctly
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We use Jira Tickets for our HR requests, and our employees can see each others requests. How can I turn off the question 'Share with....' at the bottom of the ticket to stop this happening in t...
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Hello, Context: Our JSM instance has 3 service desks i,e A, B and C. They are all company-managed. We are in the process of moving one service desk A to B. That means we will use "bulk change" to m...
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The Customer Service Overview dashboard in JSM Cloud is empty for me. I see the widgets and have all the filters available - there's just no data in there. I do have Rovo pretty much disabled at this...
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I understand the request participant screen being hidden in the portal and when using the request type view, however, I would like for it to be viewable in the work item view so that when receiving i...
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Hi, can someone guide me how to set a SLA calender? I cant seem to find SLA in my free Jira service Management. Im using the free plan but tomorrow is a holiday, i want to set a Calender, is it possi...
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Hello, Maybe someone has encountered or worked a lot with assets in Jira, do you have a question about how to configure the relationship between assets fields? The situation is like this, there are...
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Hello, I want to create a rule that, when a ticket is created (via email), checks for and removes a specific user (with the ID: "62824878f0302e0068bc3cd3") from the "request participants" field (cus...
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Hi! I got a requirement, to show multiple attributes from one asset on another via relation. I can only show the lable-attribute, but not the others. As an example, I have: locations (like stores...
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In my JSM, if affected user and approvers are the same person, it means this user can approve own request. Does anyone can share some idea with me? How to restrict a user can not approve ...
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