Community resources
Community resources
Community resources
Jira Service Management
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Users keep getting a message : You re almost there TRY AGAIN. This started on Monday 28 Apr 2026
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We have not been able to log into Jira for three days now
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I think since the very early days in Jira Data Center, custom field names have never been unique. Yet, all over the interfaces, you have selection for custom fields that show nothing but the n...
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Hi, i was able to use the board options, but for some reason they are not showing for me anymore. With this message instead;
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I need to talk to a salesperson before making this migration away from OpsGenie. On their sales site, the soonest I can talk with anyone is next week. Business doesn't move this slowly. Is there a wa...
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Join the last webinar in our AI-powered service management series on May 13! This is your last chance to win the AI-powered ITSM Pro kudos badge! In order to win, please comment on this Community ...
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Hello! When i set ukrainian language in the space settings, the text "Contact us about" on the customer portal changes to awkward "Зверніться до нас із приводу такого:", which sounds wrong. It ...
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I have a rule which will automatically comment on tickets opened to inform the people that we received their ticket, except for specific types of requests, of which I am using Request Type and Issue ...
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We are currently unable to generate customer survey reports using the Customer Satisfaction (CSAT) app from Candylio The issue has been occurring for the past 3 weeks and affects multiple users, inc...
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Description: In JSM Cloud, the "Services" schema in Assets is locked and read-only. This creates a significant "feature trade-off" for IT teams. The Problem: Limited Taxonomy: We are restricted t...
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Hello Team, Under the XYZ organizational setup, there are different Jira sites for different teams, as we are on the Cloud Enterprise plan. We have created a new Dev Jira site with a 10-user tier p...
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Hello Dear Jira team! I need trial license for lab for 2two hours
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I am trying to set up a space where external non Jira users can access the content. I'm coming up against a few issues. If I set the space up as anonymous view only, it still allows the user to see ...
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I am unable to access JIRA & atlassian https://expediagroup.atlassian.net/servicedesk/customer/portal/83/group/286?groupId=286&isEligibleForUserSurvey=true
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Are there any certifications that are free and available online that I can take? Thank you.
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This is an external user whose account has been deactivated. I would like to reactivate this user. What I have tried so far: - Deleted the user - Re-added the user - The status remains deactivated...
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Hi, I would like to show my workflow in a kanban board in Jira Service Management. Is there a way to do this? Hope you guys can help me
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I am working with Jira Data Manager / Assets and need to associate more than one Application to a single logical record (for example, a service, component, or capability). I attempted to store multip...
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I'm new to JSM so this might be a simple configuration question. In JSM we have a queue containing All unassigned issues. Our agents will click on an issue to open it in the Issue detail view. From ...
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Good morning, I'm facing a problem with an automation of mine. Currently we have two projects. First is our IT Project, second is a Kanban Project. Right now we have a special service reques...
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I have two service desk projects in Jira Service Management. I added two different customers and assigned each to a different organization. However, when one customer raises a request, they can see b...
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Hi everyone, I’m working in Jira Service Management (JSM) with Assets and looking for guidance on building a filtered application picklist in a portal form. I have an Assets object type called “App...
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...ny clearer failure message, and the email is not delivered. Is there a known issue with using issue transitions to send customized emails? I've attached 4 screenshots - 2 showing true success based o...
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I am currently looking to move my incident management over to a JSM Incident project w/ slack so that we can create new slack channels for each incident from the incident ticket. But upon creation a...
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Hello Team, We would like to request a change in the form layout and field design for better clarity and user experience. Currently, the field descriptions (helper text) are displayed below ...
Related collections
Atlassian Community Events
| Subject | Author | Posted |
|---|---|---|
| 10 hours ago | ||
| May 4, 2026 10:30 AM PDT | ||
| February 10, 2025 5:31 AM PST | ||
| February 5, 2025 9:31 AM PST | ||
| February 5, 2025 2:08 AM PST |