Community resources
Community resources
Community resources
Jira Service Management
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I have just recently started using JSM as a Customer Support tool for our SaaS business. I have 2 different email addresses added to the email channel. Example: support@example.com...
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Hello everyone, My company maintains a list of our software versions in JSM which go back many years, and would like to clean-up the list as it is displayed to users in the portal. We tried ...
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We have JSM set up to where an email is sent directly to JSM to create a ticket rather than through the portal. However, attachments send directly through email are not coming up when the ticket is c...
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Hi everyone, I’m trying to set up Slack Assist with Jira Service Management (Cloud) and I’m stuck on one issue: Even after successfully connecting my Slack workspace and setting an agent channel, t...
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Hi. For our Jira Service Managment Desk I've created an alias email address for a particular program so that we can easily differentiate between general support questions and questions specific to th...
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Question for the Jira Community: Add custom field filters (including dynamic text field values) in p
Hi everyone, In a Jira Service project, I'm working with a Board view to track and manage tickets. I’d like to know if it's possible to add filters based on custom fields (both select lists and tex...
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Hello everyone! I don't really have much information about this issue (I'm not even sure if it is an issue), but recently we have noticed a strange behavior on the Service Desk Portal: ...
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Dear Members, We are currently working on a use case in Jira Service Management where we need the ability to retain multiple values per field on a single issue over time. Current Limitation: In ...
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Hi everyone, I'm facing an issue with JIRA Service Management. In my project, I have multiple request types: Customer request (visible on the portal) Internal requests (with restrictions appl...
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I am trying to setup workflow so that when an object is created it sends an email to the person who created the object. As I can't seem to be able to do this out of the box (I have another thread&nbs...
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I accidentally removed a managed user. Is it possible to restore the user or do I have to re-invite them? Any insight would be greatly appreciated! Thanks, - JvT
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Hello community I created a custom field ("Oficial" - a user pick field) and put it in the service request "Consultas" in the work item view Not a problem, but... That same field, I can only a...
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As a workaround for https://jira.atlassian.com/browse/JSDCLOUD-10657, I would like to add a comment when a form is submitted with the form name and the user who submitted the form. I can use {{i...
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Hello community! How are you all doing? I’m here to ask for your support! I need to create an automation, but I’m having some difficulties. In the problem workflow, an item can be linked when i...
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In Assets we have an attribute called Description that is a text area field. If I type in that field, anywhere in the field, after ONE keystroke, my curser goes to the bottom of the field. ...
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Hello there, A few customers of ours have been emailing jira@xxxx.atlassian.net, thinking they are emailing our main inbox. Obviously, this is not the case. Is there a way we can rectif...
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I am trying to set an automation so an email is sent to the requestor when their request is approved
I am trying to set an automation so an email is sent to the requestor when their request is approved It shows No actions Performed in the audit and the email isnt sent and the customer note is als...
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vvv
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Hi Team, Currently below mentioned users are not able to create issues in CR Management Finn One NEO project as we provided all the permissions and roles to create issues. Users :-YOGESH.YELKAR@ma...
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Hi Community, Is it possible / has any configured the ability to restrict access to submitted requests via the JSM portal using a custom field? I've looked at this article (https://support.atlass...
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I cant change language to Azerbaijanian . Because My customers are Azerbaijanian. Maybe Atlassian can help and add my language to JIRA JSM.
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Hello all, I need some help on workflow of a jira service mamanagement project. I have successfully added a status which is "closed" to the present woRkflow. And now i have been tryin...
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I am adding a user to Jira project and receiving a message that an invitation was sent to user's e-mail. Notification in the project is enabled, although the user is not receiving an e-mail. Are you ...
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My questions are releated to the real changes that are caused by moving some features to the Premium Plan: 1. I understand that Changes/Problems and Post-reviews queues are going to be moved to Unas...
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「あと少しで完了です」のまま、Jiraの管理ページにアクセスできなくなってしまいました。原因が不明です。復旧するのでしょうか？
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- cloud
- jira-service-management-cloud
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