Community resources
Community resources
Community resources
Jira Service Management
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I’m experiencing a login issue with Atlassian. When I try to access the login page, I see this error: “You should enable JavaScript to work with this page. We tried to load scripts but something we...
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Something changed on June 20th that broke my automation rules when updating an object that has a Date attribute. Before June 20th I had the following steps in my rule: The attribute was of type...
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Hi everyone, We are facing an issue in Jira Cloud where the default priority icons do not display correctly for customers (unlicensed users) in the Service Management portal. These icons are the sy...
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Hi, my customer has a very particular need: to see only certain request Types... but displaying fields that belong to OTHER REQUEST TYPES. On the other hand, I need to display the linked issues agai...
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Is there a way to create a report for JSM Asset object updates to show who updated the object and wh
Is there a way to create a report for JSM Asset object updates to show who updated the object and what they updated?
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Hello, is it possible to disable the visibility of Work Log content for a group of users in a specific project? Precise I don't want to disable it, just prevent some users from viewing the content....
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Remembering that this field comes from the Jira Service Manager assets themselves, which automatically creates the names of the schemas. Apparently I can't change the schema tree using thi...
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Hi, we have a service desk project, where the user is able to choose a software (from an asset field) he would like to get access to. The objecttype has an attribute "approver" (as user...
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New to JSM here, coming from Cherwell. We love Cherwell One-Steps (basically macros on steroids) but with Cherwell going EoL end of 2026 we need to find a new ITSM tool. Looking at JSM however nothin...
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We received a request via our email channel that generated the following error: Your request could not be created. Please check the fields have been correctly filled in. The...
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I already have Opsgenie connected to my Slack workspace and to create the channel for each new incident, manually, works just fine. However, I wish to make it into an automation, part of our incid...
- Question
- automation
- channel
- cloud
- opsgenie
- slack
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Using Jira data center 9.12 and JSM 5.12. I am able to import an Object Types with Objects, can update existing Objects, but not able to import new/add objects to a specific Object Type. &...
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While importing a CSV containing a few tickets to my project, I accidentally changed the key number. Rather than incrementing in the low thousands, Jira has jumped to more than 5 million. Every time ...
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Hi, I'm trying to view which automations operate on a specific type of work item. To do this, I go to the admin settings and select Global automation. In the audit log, I enter the issue key...
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I have built a rule, in the sandbox, this rule should create a work item when an asset has reached the device age greater than 3.9. Then a form should also be attached. So that I can attach a form a...
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Olá Pessoal, bom dia. Notamos hoje que, após a atualização do Jira, as subcategorias não está aparecendo impedindo que os usuários abram chamados, nao encontramos nenhuma solução nos portais e gosta...
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Hi. When I write automation for clone attachment file from JSM to Jira - file is cloned but preview dosnt shown properly like you can see in this photos Also its my automation here. without na...
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Hi there, I want to set a custum field which is derived from another custom field. The rule should be triggered when the field "Article_no" is changed. The changed field is a drop down list with Ar...
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We have many users who are portal-only customers, and they are required to log in to our Jira Service Desk to log tickets. I want them to be able to search for and find knowledge base articles to for...
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How ca I delete this site in Jira Service Managemnt. I have 2, the second was created by an error.
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I have created filter and after sometime when reopen it i got error.
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I am currently building a rule and would like to attach a form to a work item, but now I can't select anything under “Forms”, I can't open/click on this box. I have a total of 4 forms without rest...
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Hi all, I activated and configured this feature: Customer and organization profiles in the project When I visuslize the user's information in the ticket, at the bottom it is reposted: Oranization ...
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We have added some machines as assets in jira. Those machines have 2 attributes: "maintenance date" (type: date) AND "maintenance cycle" in days (type: integer). 7 days before reaching the maintenanc...
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We have a form for customers to create support tickets. It contains a "Tenant URL" with field of type "URL", which is linked to Jira field "Tenant URL" When the customer is in this field and presse...
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