Community resources
Community resources
Community resources
Jira Service Management
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We created an instance using our 10 free seat licenses and recently began paying for 30 seat licenses (for a total of 40 seats). We are already using 38 of those 40 seats and don't want to lose the 1...
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Wie kann man denn in der neuen Cloud Oberfläche Portalkunden löschen? Den Menüeintrag gibt es ja nicht mehr. und unter den verwalteten Konten laufen die nicht auf.
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I have an environment with a service management (service desk) project which can ads up to 10 email adresses. Each service space can have up to 10 connected email accounts I want to creat...
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Could someone please assist me on how I go about building this into Jira, I have come from a Service Now background and never used Jira. This is what I am looking at and whether this is ...
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We use Jira Cloud + external directory via Atlassian Access / SSO with Intune/Azure AD. Sometimes it happens that someone is needed for an approval but the person never logged in and is inactive. Is ...
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I have already tried the following: https://<jira>/rest/servicedesk/canned-responses/1/search/{Project_Key} This gives me the following response: { "cannedResponses": [], ...
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Hi all We have issues with incidents which are disappearing. Question: do they shut down Opsgenie notifications when they are doing maintenance? Best regards Chris
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hello, I am trying to display the request form that the customer filled out in their request follow-up. I cannot find an option to do this. Can you please help me? Thank you.
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How can I set up the amount field to display a thousand separator and two decimal places, and the date field to display as DD/MM/YYYY in the Service Management Form?
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Hello, I have a company-managed project. Due to my company's restriction, only Atlassian support team can be Jira admin. While I am an admin for the JSM project, I do not have the Jira admin capabili...
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I recently created a few new request types under Service Request by myself. I was trying to add our group email address to all the new request types under Channel and Selfservice ⇒ Email. However a...
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We have 2 graphs in our JSM dashboard. Both currently just say "Days" for y axis, which I'm pretty sure is calendar days. Is there a way to make the y axis business days
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Hi, I am trying to configure a specific user setup in my Jira/Atlassisan IT Service Management project/space and have had little success after following numerous guides and steps. I'm hoping someone...
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I'm working on an automation that will change who the reporter is on an issue from a client to a different 3rd party. During testing, the reporter is changed successfully, but any comments left...
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Hi Team, I have a question about Change request work type. I know that this will be removed from Standard plan on Nov 15th and the thing is that we will not to upgrade to Premium Plan. What would be...
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Hi Team, I was trying to build an automation that will be triggered during ticket creation, for example if there are 4 attachments uploaded in the ticket during ticket creation. I want to cre...
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Hello All, Any one help me to remove Minus field in Time spent by Agent field in JSM i have checked the Time zone in Personal settings and global setting still it is not changed .
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We want to automate the updating of a custom field using API. Our Atlassian admins say that it requires Administrator privileges to update custom fields and that it would be a security risk. Is there...
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...eturn true } // Validate group membership def isInGroup = groupManager.isUserInGroup(user, allowedGroup) return isInGroup Can you kindly help with this? Regards,
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Доброго дня! Підкажіть яким чином можливо додати поле Request participants: в Issue Security (рівень безпеки проєкту) - в поле "User custom field value"
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I’m creating Jira Service Management (JSM) requests via the Cloud REST API using OAuth 2.0 client_credentials. Steps and results (all identifiers redacted): Get access token (client_creden...
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Is it possible to keep a form always open so that I don’t have to reopen it each time? I have already enabled this setting: Keep this form open for editing. I’ve added a form to a request ty...
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Heya, Something broke between Observium and Opsgenie, i've been in contact with Observium, and they changed from API v1 to v2, but something is not working as expected. When i send alerts to Opsgen...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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JSMにて組織ではなく、個別にカスタマー追加したユーザーについて削除するにはどのようにしたら良いでしょうか。当方で調べたところカスタマー画面にてユーザーの右側に表示される「・・・」より「削除」を選択する方法が出てきたのですが、現在のJSMのカスタマー画面では「・・・」の表示はなく削除項目が見つけられない状況です。
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Atlassian Community Events
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| July 29, 2025 5:22 PM PDT | ||
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| July 11, 2025 4:42 AM PDT |