Hello , When I open an object, I can see the “Linked objects” section, but it is always empty and I don’t have any option to create or select a link. My goal is to link two objects together (for ...
Hi all, regarding to following post What are trusted users in Cloud? | Jira and Jira Service Management | Atlassian Support. What is the alternative, when this function is ...
Hi Everyone, Send help. So basically, I want to show the 10% & 15% in the customer form when the Name is selected from the first field. Here is the sample Asset that holds the 10% and 15%. ...
Looking to create a query, automation or report that would return any Employees who have more than 1 Laptop assigned to them in Jira Assets. Have an Employee object type that would have inboun...
We are using JSH with a Helpdesk linked to Confluence. Our Confluence sites use cross references which are smart links. When these links are displayed in JSH Helpdesk, the link is rewritten to point ...
I have a JSM form with multiple fields for a user to complete. In one of the fields I want to show them an example of an answer that includes an image. Is it possible to embed images in a form?
Hello Jira Enthusiasts, when agent receives the ticket I want to add groups in the assignee fields along with users and i want to asignee to groups or users .
Where I cant see any rule or changed made by team in the activity history
Opgenie access for 'email' has been cancelled for pinplay.atlassian.net , but it cannot be automatically deleted from Opgenie for the following reasons: -You are part of the team -The user is a mem...
I'm trying to configure Jira integration between our JSM Operations (Opsgenie?) and our Jira project, such that when an issue is raised in our project, a subsequent alert will also be raised to page ...
Hello We have setup a few on-call schedules and our management would like to view who is on call for the day or week. It there a way to add someone like a stakeholder or user to view on-call sched...
Hello This was working last week Friday but it doesn't work now. Gave an error on any request types made on this project. Other projects are fine. I checked the audit log and no changes was made sin...
We have created a test JSM project to use for internal support and connected it to a Virtual Agent and Knowledgebase. Most of the time it works fine, but lately the Slack integration has not been ...
Hi! We run a brokering service that strongly depends on third-party integrations. Currently we run a Customer Support project to address any customer initiated tickets. How should we track our int...
We have a few cloud JSM projects we need to move to another instance. I've read on this page that Atlassian user accounts will migrate across. https://support.atlassian.com/organization-administrat...
Hello everyone, I’d like to ask if anyone here has recently completed a migration from ServiceNow to Jira Service Management (Cloud). In my case, the scope involves around 150,000 tickets to be mig...
We have recently upgraded to Jira Service Management Premium. We have 2 Service Projects under that, but its hard to understand if we are charged per Service Project (which i believed we would be) or...
I have a form that our agents use to capture vital change control details. We want our customers to view the information on the form but not to edit any of the details. How do we get the form onto th...
Hello Support. We have JIRA and Service management. Some projects use SR, Inc, Problem and changes. will the upcoming change of October 16 2025 change anything? Will the end user be able to open a ch...
Hi! I have encountered the following issues: - The button to close a task seems to have moved and I can't find it now. - If I start typing the description of a task, switch to a different tab, and...
Hello all, We are facing an issue while trying to sync a JSM project from our Jira Data Center (on-prem) to Jira Cloud as part of a migration process. The problem concerns three specific f...
We use a single Jira Service Management (JSM) instance to support all of our customers. One customer has requested some custom fields that need to be available on the customer portal when they raise ...
Hi there, We have a couple of different projects under one JSM instance, there is a requirement for work items in one project to sometimes be copied and linked to a new item in another proje...
Hi there. It’s a simple and common requirement, and I haven’t found a way to implement it in Jira. I have an object type called “Employee” with approximately 2,000 objects. I have an Asset custom ...
🌟 Journeys now in features for all Premium & Enterprise customers We’re thrilled to announce a recent update, Journeys will be available in Features for all Jira Service Management Premium and...
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