Community resources
Community resources
Community resources
Jira Service Management
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Hello everyone, I am wondering if there is a way (Or setting) that I can edit where, when a user creates a new object under Assets > Schemas, and adds in the Supplier, the Supplier information ca...
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I am trying to do CSV export of all fields from Jira Server/DC instance of Jira and will import to cloud instance of Jira but not getting attachments, so is there any specific process/procedure to ge...
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i am using atlassian python api for my software developement for jira integrations in free trial iam able to list projects,issues and create issue and couldnt do any more further like ...
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Hi all, I think I'm misunderstanding the permissions set. So basically I have a ticket made with 1 account, I then added my other account as "Share with" who is a customer but thats it to the ticke...
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I am trying to edit the work flow for one of our project where i have been assigned the correct permissions: However, when i go to the workflow there is no option to edit it: ...
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I am working with a new feature of JSM (Playbook) and are working on to fully automate the P1 incident handling process within JSM. So far I've created two automation rule for play book; 1st: An aut...
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Hello team! I've been working on setting up a help desk and configuring automations for different priority levels. I’ve noticed that each SLA runs based on the work item's priority is working. Howeve...
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I am trying to filter Alerts using API integration using my query and and list the alerts which appeared only in the last hour. I am using the below code but it is not filtering based on the "crea...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hi all, I am a new Jira admin and setting it up for my company. though I am setting the status of my tickets to Done, it still stays in open queue. in the queue setting it is filtered by Resolution...
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Hello, i inserted this query project IN (MNYCO, MBYDB, MPD, MPDTTPI, MPSR) AND updated <= -30d if i run it in the automation it shows this: (project in (10284)) AND (project IN (MNYCO, MBYD...
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Hi Team, I hope you're doing well. I am currently unable to find the Global Time Tracking option in my JIRA settings, which is preventing me from effectively tracking my developers' working hours a...
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I'm trying to improve the audit log readability for various automations and was wondering if there is a way to add values to the audit log with a line break to make large blocks of text more readable...
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In one of my JSM templates, I have the "multiple users" field present in my Form. When my end users attempt to use this field and create a ticket, the "multiple users" field does not show any values ...
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I use Jira Service Management at the company, and we’re working on a service catalog using the Jira.
I use Jira Service Management at the company, and we’re working on a service catalog using the Jira.Currently, we have the following items in English based on our analysis, and we would like to chang...
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I've been having an issue with getting an automation to consistently set a field on an Asset object record. I've looked over many posts here, checked documentation, etc. but for some reason I still c...
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Working with Jira 9.12.22 / JSM 5.12.22 Data Center How can I view the list of watchers of an object in Assets? In Assets there is a button to Start/Stop Watching an object. I can click that and ...
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Hello everyone, I'm struggling with getting reports to work in Service Management module. I'd like to pull a custom report 'SLA met vs breached' but all I can see is message 'There are no series in...
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Today we started facing a challenge. We have integration in place so that a service request gets created automatically once someone sends an email on a specific email address. Afterwards, if someone ...
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Hello Everyone, I am trying to setup an automation to restart an Azure Resource from inside Jira. While in the past I've made it work now it is unable to retrieve the list of Azure Subscriptions alw...
- Question
- cloud
- jira-cloud
- jira-service-management-cloud
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...ntegrationName": "SRE-prometheus", "priority": "P4", "responders": [ { "id": "xxx", "type": "team" } ], "actions": [], "seen": true }, ... The field extraProperties is included only if I q...
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The project is deployed locally . I can't index
- Question
- jira-service-management
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Hello All, Could anyone share the advantage between these 2 options? Sending the Team A alert notification copy to Team B. 1) Routing Rules -> Escalation Policies 2) Add Policies -> Add the...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hi Team, In our JSM Instance 1.when a user is commenting on resolved ticket there is a new ticket is creating how can we stop this 2.Error notifications are creating new tickets 3.If some...
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...cale? 2. Has anyone successfully used the single-project + Organizations approach for true multi-tenancy? 3. Are there gotchas with client data isolation in the single-project model that we should k...
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Причина Referer URL: http://192.168.69.2:8080/browse/M125-168 Stacktrace com.atlassian.jira.index.IndexingFailureException: Indexing completed with 1 errors com.atlassian.jira.index....
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