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Community resources
Jira Service Management
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📚 The Great Book of Elf Recipes We’ve covered Portals, Request Types, Queues, and SLAs. Today, we’re going to give your team the greatest gift of all: Silence. The Scenario: Imagine if every s...
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Hi everibody, We have a big issue. We are trying to migrate some attachments from an external system to Asset, but we don't find any API to upload a binary. Do you have any suggestions? I'm really i...
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When we (through Automation) create a Jira bug from a Service Request the Bug report is created successfully but the attachments are not copied. In the automation there is an error: Issues ...
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On JSM our support team try to create linked issue but they are encountering this error We have checked the status page, everything seems to be operational. We can still create issue and lin...
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We have been trying to include an MP4 file in our replies to customers via Jira service tickets. However, when we add the MP4, the customer’s email shows a message at the bottom stating that the reso...
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Hi team, I'm working on an incoming Webhook automation in which when a post request received from other VM and if it contains the success msg then issue will transition to Scale down completed and if...
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I have been looking into creating Journeys to use for my companies vendor onboarding process and it looks like a great option as opposed to some of the automation steps that we have in place today so...
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Hello, Need some automation expertise here. I have 2 automations that are working perfectly, but can't figure out how to bridge the gap between them: Automation 1: When work item is created (SALES...
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Hi everyone, I need some information. I have a State field of type Select List (single choice) that contains several values. This field — and its values — is used in automations, filters, and appea...
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I have the same email for my browser as I do my mobile android app but it keeps saying incorrect password. I have changed it for my Atlassian account and tried logging in again to opsgenie with...
- Question
- atlassian-accounts
- not%20applicable
- opsgenie
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Hi team, TLDR: Is there a way to have multiple approval groups on one status on the parent ticket and only advance the ticket when one member of each group approves? Details: Our pr...
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Hello everyone, First of all, thanks for taking the time to read this. I have an automation where i search some assets that have Email as Attribute and some objects can have more than 1 email b...
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Does anyone have any guidance for creating an alert in JSM from a workflow in Slack. I've tried to send a "/jsmops" message to the channel, but it seems to be getting ignored. The same /jsmops comman...
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I've checked the following two items in our system as recommended by Atlassian and there are no work items that come up in these searches. Is it safe to say we will not be affected by the upcoming ch...
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Hello, I'm looking for some help with setting up group approvals for requests. I'm new to JSM (data center) and trying to understand the best way to do this. Scenario: The overall goal is to have ...
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Hi community, I need to measure the time a ticket spends between different statuses (e.g., from “Open” to “In Progress”, from “In Progress” to “Resolved”) and also the total time from creation to cl...
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I’m trying to run the following endpoint: GET or POST : rest/servicedeskapi/organization The call works perfectly when authenticated with my personal user account but it doesn't work whe...
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Ho we can enable multi-language like French, Portugese and other languages for the agents account in JSM Premium cloud instance
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⏱️ The Countdown Clock We have organized the queues, but how do we make sure the most critical tasks get done on time? The Scenario: Santa must launch the sleigh by midnight on the 24th. He can...
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I’m having an issue with importing a CSV file and preserving the original issue order. When I import the CSV and map Issue Type = Work Type, I also have an automation rule that updates the Request ...
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The system is down, it won't let me access the ticket console
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I created a new topic for the helpdesk and I cant delete it now! The support https://support.atlassian.com/jira-service-management-cloud/docs/create-and-manage-topics-in-your-help-center/...
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How can I add new options to the existing attribute of type Select using JSM Cloud Asset Rest apiHow can I add new options to the existing attribute of type Select using JSM Cloud Asset Rest api &nb...
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I get an error when trying to upgrade from Jira Service Management to Service Collection. The form has two steps. On the first step, I select the site I want to convert and click "Next", b...
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Hello, On our main service desk page (https://xxx.atlassian.net/servicedesk/customer/portals), we have hidden the large banner with a search input in it (Customize > Edit page layout > Toggle ...
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| 28 | |
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| Subject | Author | Posted |
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| 4 hours ago | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
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| June 18, 2025 4:57 PM PDT |