In customer notifications - approvals is it possible to select what assets to show?

[Calvin]

I see in the notification area there is ${assets.object}, this seems to just get a list of every single asset on the ticket?

Is there a way to get only the assets of a particular field?

Cheers!

[Christos Markoulatos -Relational- · Accepted solution]

Hi @Calvin 

As far as i know the ${assets.object} placeholder always renders every Assets object tagged on the work item, and the customer notification editor has no native way to scope it to a single Assets field, since Assets fields aren't fully integrated into that template engine. The practical workaround is to move that piece into a Jira automation rule with a Send email action, where you can reference a specific field and even drill into its attributes, for example {{issue.customfield_XXXXX.AttributeName}}, triggering on the approval event or transition.

Hope this helps!

Helpful links:

• https://support.atlassian.com/jira-service-management-cloud/docs/edit-the-content-of-your-customer-notifications/
• https://jira.atlassian.com/browse/JSDCLOUD-4642
• https://support.atlassian.com/cloud-automation/docs/jira-smart-values-insight/

[Calvin]

Thanks so much for this. The JSDCLOUD links helps a lot to, for me take back to the business. Cheers