How to fetch change request fields using API

[Mohanan_ Praveen _BW-CHN_]

I need to fetch the fields that we fill while raising a change request via an API call.

I have the API key.

How to make a successful API query url call ?

[Steve S_]

@Mohanan_ Praveen _BW-CHN_ 

Since it you have a premium plan, I recommend using Ask Rovo to walk you through building an automation rule that sends a web request to retrieve the data you want.

[Marc -Devoteam-]

Hi @Mohanan_ Praveen _BW-CHN_ 

What is your aim here.

Do you want to create a change request via the API ad you want to see which field are needed?

If so, use this API call; https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-requesttype/#api-rest-servicedeskapi-requesttype-get you will get details on all request types that are in your system.

You can filter on specific ones, actions on how to do this are explained on the above link.

[Mohanan_ Praveen _BW-CHN_]

We create change requests in Jira for all network changes, including switches, routers, and firewalls. I would like the devices associated with these change requests to be automatically muted in SolarWinds during the change window.

[Marc -Devoteam-]

Hi @Mohanan_ Praveen _BW-CHN_ 

Then you need to see with an automation rule to do a web request to solarwinds to mute them

So you need to call the SolarWinds API on issue creation.

So look at the SolarWinds API if this is possible, and what is needed.

I also provided you the URL on how to get details of a request type in Jira.