Community resources
Community resources
Community resources
Jira Service Management
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Anyone taken the ITSM with Jira Service Management Foundations exam? Looking for tips and reviewers.
Hi guys! Just wondering if anyone here has taken the ITSM with Jira Service Management Foundations exam. How was it? Any tips or key areas to focus on? If you have any online reviewers or s...
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Hi All, Recently we have been seeing our internal Atlassian email account started commenting on tickets which customers can see. This has resulted in a number of looping issues wher...
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Hello Atlassian Community! Is there any way to create a dynamic, conditional custom field that works on the issue creation screen, the issue view/edit screen and in the customer portal? It can be d...
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Hi everyone 👋 We’re excited to announce that you now have access to try our brand new feature via Feature labs in Jira Service Management - Journeys! Journeys provide a clearer way for you to vi...
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Hi, is the sender e.atlassian fake?
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Because there is no option in language list. so i need help. can Jira Service Management Team add my lanugage and support about this? I want to change language of whole interface. or how can i ...
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Hi Guys, 1. I'd like our Jira users to be able to watch and comment on JSM tickets internally, but not to edit them. Which role should I assign them that will not require them to be JSM paying users...
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I am currently unable to receive OpsGenie notifications through email, Teams, or the app pop-ups. This issue started after my password expired, although I can still acknowledge alerts directly on app...
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- cloud
- opsgenie
- opsgenie-cloud
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Hi All, We are trying to prepare to upgrade to v10.x for Jira SM. In doing so we're validating our current Groovy scripts. We have several that make a call to an internal HTTP site (not...
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I am working on a Schema in Assets and trying to set up a field that will automatically be populated with the attribute of an object referenced in another field, but I either can't find the correct i...
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Hello team, I have recently joined a new company and we do not have integrated approvals flow within Jira. My previous company did, and I recall managing and making edits to it. I'm not seeing the e...
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...xperiencing their issue, and I currently use a generic text field for this however users type in wrong data, so I want to force a true URL like this field is meant to require.
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I want to remove the default help center from a JSM project where we have set up ticketing automations, virtual agents, etc. We have multiple different products, which necessitates different help cen...
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My company uses the support ticket widget to allow our user base to submit issues. Its great we can edit the questions and field names etc. The problem is, we cannot edit/update the "Your contact e-...
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I am using the following syntax in my exporter template file BUT no names of users are being displayed when I use the template for export: ${fullname:Approvers} My field name is "Approvers" and thi...
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Hi Atlassian community, we are having a JSM Premium subscription to use Assets. The archiving functionality however is only available with the Enterprise subscription, which we will definitely not...
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Using Jira Service Management we would like to offer a "self service create new project" to our internal employees. For this specific use case we defined a jira project to act as the standard t...
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How can i add comments section in the module in the bottom right for the new issue creation ?
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I am trying to configure automation rules to extract text from the Description of Jira Product Discovery ideas into custom fields; however, I get an error stating the set fields aren't available.&nbs...
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We currently have ticket creating Security Vulnerability ticket from one of the tools. We are getting multiple ticket and it becoming difficult to manage it. So to give you an example " CVE1...
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We have a situation where a customer organization (project) changed their email domain from @company1 to @company2 , while keeping the same email usernames. We'd like to know whether it's pos...
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I have two accounts in Atlassian. I can see all the Kudos in my secondary account but in my primary account they are zero. Question: whether they Kudos and badges don't reflec...
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We import assets from Intune into Jira and you can only see the date when the import last took place. Is there any way to see the time? So that we know when the next import takes place and when exact...
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Hi Atlassian Team, First off, I’d like to share my appreciation for the recently released Playbooks feature in Jira Service Management. This capability brings structure and automation to issue reso...
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My automation rule uses the "When form is submitted" trigger to send an email with some form data in it. I would like to pass along the issue key the form was attached to. The audit logs allow...
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