Community resources
Community resources
Community resources
Jira Service Management
-
I have free plans for a couple of apps, such as JSM, Jira, and Confluence. I have not logged into the apps for at least a month. I can successfully log into my account but cannot launch any of the ap...
-
I can't seem to find any hard documentation giving us the answer, so maybe someone else will know. If we send a task through an approval workflow more than once, do we need to clear any sort o...
-
...ut that the new customer portal on CSM cannot be used anonymously, I mean our customers cannot raise a ticket without registering to the portal. Is that true? On our old JSM customer portal a c...
-
I have created a free jira instance and it asked for providing comments to request app.I did not receive any further updates on approval or rejection.How many days doe sit take for the same. ...
-
I am configuring a form in Jira Service Management using the ProForma (Forms) editor, but the option for conditional logic (Rules) is not available. In the Build tab, field settings only show label, ...
-
Hi, we have Jira SM. Is there a way to auto-assign tickets to analysts based on weighting and to switch those individuals' queues off if they are on sick leave, etc.? It was something we could do wh...
-
Is it possible to receive a single link instead of individual document links? A link that replicates the ‘Download All’ button on the website and downloads the documents as a ZIP file? This would be ...
-
In one of our JSM projects we are using the atlassian team field to route tickets into queues. So if you select the marketing team for example it'll add that ticket to the marketing queue. The issue ...
-
Hi, in the personal request overview of our external customer, he sees the statuses of other internal test projects in portal. Is this solely because of the globally shared customer li...
-
I would like to build playbooks for all our common processes and help enforce agents use the playbooks. I would ideally be able to JQL for all items where no playbook was completed. This will help me...
-
Hello, Is there a way to hide email signatures that are showing as a table in JSM? Example: <Name>, <Title> &...
-
I'm getting the message 'Log in to Jira to see this work item' when trying to access a link like https://moodle.atlassian.net/browse/MDL-87941 In the bottom left I also see a message 'Something...
-
We have one Jira user, when we raise a request ticket which needs approval, its send the approval emails to all jira users instead of just sending it to their line manager. I have tried deleti...
-
Hello, From a Portal, a ROVO Scenario needs to create a Ticket. I would like ROVO to automatically determine the Work Type (there are 3: [System] Service request, [System] Problem, [System] Change) ...
-
How do I download a list of all the organizations in the JSM
-
we want to assign the onboard tickets work type to specific user with automation rule. please let me know any suggetions to create.
-
I am an org-admin and have a service space with a board that has a column for each of my workflow statuses. I previously managed to set up columns for custom statuses, but I added a new status and c...
-
Hello While auditing our JSM instance, I realized that we have some User that are not part of any Organization. My questions: 1/ how can we prevent such cases to occur ? 2/ is there a way to add ...
-
What I'm looking to do: Is it possible to hide a form field from the technician view? Since we are unable to have "Request Participants" in the request form, we had to create a ...
-
Hi, I'm using the official documentation for Manage two-step verification for your Atlassian account, and I'm using the enabled -Datlassian.authentication.2sv.enforcement.enabled=true in my i...
-
Hi everyone, We are currently implementing a bidirectional integration between Zabbix 7 and Opsgenie using the Opsgenie Edge Connector (OEC). While the inbound integration (Zabbix to Opsgenie) work...
- Question
- cloud
- opsgenie
- opsgenie-cloud
-
Guten Tag Wir nutzen Jira Service Manager. Wie kann ich einstellen das der Kunde Paul in seiner Organisation "Holzbau AG" die Tickets von anderen Mitarbeitern von "Holzbau AG" zuerst genehmigen m...
-
Hi, When I have a footer in Knowledge base items for Jira service management, the text is center aligned. How to make this left aligned and also how to have different font size from the conten...
-
Hey Community! is there someone on the internet that tried to build something like a "shop" in a customer Portal *without Addons* I just want some ideas. I know there are some third party to...
-
Hi Team any learning videos is there regarding jira cloud. if is there can yo send me th links
Related collections
Atlassian Community Events
| Subject | Author | Posted |
|---|---|---|
| 30m ago | ||
| Wednesday | ||
| May 29, 2025 11:41 AM PDT | ||
| February 24, 2025 1:07 PM PST | ||
| February 19, 2025 5:35 PM PST |