JSM tickets searchable across multiple instances

[Scott McDonald]

We have Atlassian Guard, JSM and Confluence. We are considering purchasing a separate JSM license for a smaller set of users, however, we want the 2 instances linked so we can reference tickets between them.

Can a ticket from one JSM instances be linked to a ticket from a separate JSM instance and/or are the tickets from separate instances searchable via JQL?

[Arkadiusz Wroblewski]

Hello @Scott McDonald 

Native No.

JQL cannot search across both instances simultaneously.

It wouldn't even make sense, loading time and indexing would be madness.

Best,

Arkadiusz 🤠 

[Scott McDonald]

Hello @Arkadiusz Wroblewski ,

Thanks for the quick reply.  I forgot to mention everything would be in the Cloud.  That could have been assumed, but I should mention it.

You mention Natively, not an option.  Are there plugins that could do this?

Without a plugin, technically you could add the URL of the other instance and issue in the area where you link worked items?