Bulk add customers to JSM with Guard

[Luke Verheyden]

I would liek to bulk add all customers of the company I work in to a new JSM space. I have set guard to use SSO. Am I right in thinking that if I have Use approved domains checked
and also have channel access set as open then evryone in the SSO group I set up will have access to the new JSM help center portal?

[Ajay _view26_]

Hi @Luke Verheyden 

Just to clarify, "Open" channel access lets them raise requests on the portal, but it doesn't mean they're automatically registered as "customers" in JSM's internal customer list. They get added on first interaction (first time they visit the portal or raise a ticket). So technically they can access it, they just won't show up in your customer list until they actually do something.

If you need all of them to appear as customers right now (e.g., for organization mapping, SLA policies, or reporting), you have  JSM REST API — Use the JSM Cloud REST API to programmatically add customers. Useful if you have hundreds/thousands and want to script it.

[Luke Verheyden]

Thanks for the quick reply, I only have around 100 users that wil be using it so it may be easier to just add them manually. am I correct in thinking that if users are nto added as a customer then they wont be in any reporting?