Community resources
Community resources
Community resources
Jira Service Management
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We use MS Teams for incident swarming. I have setup the Atlassian ChatOps so we can create an MS Teams meeting or chat channel linked with our ticket. What I find is that everyone operates in the Te...
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Hello, I have received lately two emails about the migration. One stating that Opsgenie sells will be stopped in 2025 but the platform will continue until 2027 and one stating that in...
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Hi, We need to cancel on JSM but there is error to cancel it repeatedly please let us cancel JSM immediately
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We have our JSM projects set to "Restricted" so only customers of our projects can access our support channels and knowledge base. For some reason, we can't have a restricted project and also use the...
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As a ticket is created via a form, I copy some fields to another form and add this form with an automation to the ticket. This works fine, the question is how to submit the second form. With a web re...
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I have configured our service desk to retrieve emails sent to our Google email system addressed to our help desk service account. And it does that. But, for every email it retrieves...
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Hi everyone, Is it possible to give an add-on app to only specific users? For example, we have 50 users in Jira, but only 10 of them need Zephyr. Can I manage who will get it or the add-on i...
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I have a board with support tickets that have different SLAs for each stage, in this case my main problem is the "first response" sla. I have different configurations for medium and low impact...
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Noticed a chuckle only this community can fully appreciate. Sometimes my company struggles with properly handling issues when people leave.
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JSM Cloud Anyone know why the Email field shows "None" under "Customer details" in the side panel of the ticket for all our employees? The reporter (employee's name & work email) is in our cust...
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I'm hoping to modify our Assist - Jira Service Project and Slack integration. We'd like the Slack messages to populate Summary and Description differently. Currently, the default install puts the S...
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My organization is using the JSM "Report a maintenance issue" form for our customers (aka staff) to report/request maintenance. For a better UEX, the form has been built using conditional fields to e...
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Hi! Users don't always give the issues the most relevant names in case we need to search for them down the road. As an admin, how do I rename the issue title? I've checked every ellipsis...
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Trying to use this {{issue.description.substringBetween("Serial number:"," Issue")}} to parse this An issue was closed for the Google Meet hardware 1.11 Uxbridge (abc, 1). Issue: Missing monitor ...
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Hello, In Jira Service Mangement, is it possible to prevent the agents of a tenant from creating a new project? In other words, only administrators can create projects. Thank you in advance for you...
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Hi, I have a power automate flow that automatically takes in microsoft form responses and creates a jira ticket based off of the response. Is there a way to have the "urgency" and "impact" fields in ...
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Hey, We have recently upgraded our JSM data centre to version 10, and it appears that our field pickers are not working from within our portal requests. The data is linking ok (we're pulling from a...
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Hey everyone, I run a website that provides (MineAPKHub.com). As our traffic grows, we’re facing challenges in managing and optimizing large file downloads efficiently. I was wondering ...
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- halp
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Jira Service Management (JSM) is a powerful ITSM solution that helps organizations streamline service delivery. However, its true potential is unlocked when integrated with other Atlassian tools l...
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Hello all, as the title says, I think that I have found a behavior that's a bit strange, maybe a bug? I have the following automation. As you can see, there is not "component" to reassign the issue....
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Good day, I am trying to import Incidents & Server Requests from a CSV file, in my test the CSV the status is set to "Closed" and when I import the ticket says the status is "Closed" but Jira do...
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With a big surprise I found, that I can not delete attachments to a ticket in Jira Servicemanagement while I can do so in a ticket in the regular Jira (i.e. for SW development). Is this a bug or s...
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How to assign issue to a specific team based on custom fields and inform team users about this issue? For example, via Jira automate
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Hi All, I wanted to ask, is it possible to have two tiers of Jira Customer Portal access. Tier 1 - Internal Employees - Someone within the organization using SSO. They have access to...
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Hi team, I am exploring Opsgenie. currently i am using the trial version. I am Satisfied with OpsGenie Features. I am looking few option related to Reports and Analytics. but I cou...
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- cloud
- opsgenie
- opsgenie%2ccloud
- opsgenie-cloud
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