How to remove or hide the banner from my portals?
Hello,
On our main service desk page (https://xxx.atlassian.net/servicedesk/customer/portals), we have hidden the large banner with a search input in it (Customize > Edit page layout > Toggle section visibility).
Yet, when I navigate to individual portals (e.g., https://xxxx.atlassian.net/servicedesk/customer/portal/5), the pesky banner is still there, but it is empty. This appears on every one of our portals, and I have spent hours trying to remove it.
There are no customize page layout options here; they only show on the main portal page.
I want to know what this banner is for, why it's empty, and why I cannot hide it from each portal page like I can on the initial landing page. Can anyone help me remove it?
See the screenshot below of this empty banner.
Thanks so much!
