Help confirm upcoming changes to Service Management will not affect my ticket queues

[April Strid]

I've checked the following two items in our system as recommended by Atlassian and there are no work items that come up in these searches. Is it safe to say we will not be affected by the upcoming changes to incident, problem, and change capabilities?

#1 Identify Projects using Change and Problem management features:

• Go to "View all work items" in the Jira search drop down.

• Using the JQL search, input the following: "ticket category" IN (Changes, Problems) ORDER BY created DESC

#2 Identify teams using Major incidents and Post-incident Reviews:

• Go to "View all work items" in the Jira search drop down.

• Using the JQL search, input the following: "Ticket category" IN ("Post-incident reviews") OR "Major incident" = MAJOR_INCIDENT

(#1 and #2 above are from https://support.atlassian.com/jira-service-management-cloud/docs/updating-your-incident-problem-and-change-management-capabilities/)

Thanks for any input

[Andy Rusnak]

Hi April, 

I hope this post finds you well!  

Those two queries that you executed will tell you if you have any existing Work Items created of those types.  The fact you do not indicates that your instance up to this point has not made use of those functionalities to create Work Items of that type.  

This doesn't mean that you don't have any process configured to leverage any of this functionality at all, but since you have no Work Items that means you are either not leveraging this functionality or you haven't come across a situation in which you would leverage the processes configured to use this functionality and these request types.  

You would likely want to review your Space configurations for your Service Management Spaces to ensure that there would't be any impact at all.  I can't necessarily speak to if you have any process that are setup that could be designed to leverage any of these that you just haven't needed to use yet.  

Does that help to elaborate a bit on your question?  

Best, 

Andy