Community resources
Community resources
Community resources
Jira Service Management
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I'm having problems logging in to the Opsgenie app on iOS 18.6.2. I have never used the app, so there has never been a successful login. I can log in to the web version on the same iOS device, so I k...
- Question
- cloud
- opsgenie
- opsgenie-app-for-i-os
- opsgenie-cloud
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Problem statement: Connect our customers to Jira Service Desk portal to create incidents/service requests. User is Authenticated via Federated through our application portal. Tech Ask: ...
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Hallo, I created new user for access to our Jira Service Management but I receive the attached error. The user has been granted access but still can't login. How can I solve? Thank you
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Please help me create an automation when customer has no reply - Status : waiting for customer - no customer reply (either in internal or public note) within 48 hrs after status change - sen...
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Hi team, I can't receive the ops alert SMS notification, but I can got a alert phone call from opsgenie. Could you please help check if there is anything wrong about my account? I'm using the curren...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hi, I am writing to report an issue with my Opsgenie notifications. I am currently receiving Voice (phone call) notifications from Opsgenie without any problem, confirming that my primary contact nu...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hello, how can I remove the notificiation in automation? when automation rule updates a field or comment, Jira sends a notification email to the reporter, assignee, or watchers.
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Hi everyone, I’m currently unable to access my Jira site When I try to open it, the page keeps loading and eventually shows this message: I’ve tried refreshing, using incognito mode, and clear...
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This is a knowledge share and potentially a bug report. We have an JSM integration with an AWS SNS. We receive events from AWS and the {{_payload}} contains keys with spaces. Example paylo...
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Hello everyone, Using JSM's auto-suggest feature, is it possible to control the display order and priority of Confluence knowledge by evaluating it based on the number of reactions? For exampl...
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I am trying to add formatting, more specifically rich text or html (ie. hyperlinks) in the Introductions section of the Portal. In Portal Configurations, if I try to add html it displays the raw cod...
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Could you please assist with https://creativetechme.atlassian-app.opsgenie.com? I cannot log in. I don't get any error like "bad username/password". The only indication I get that something...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hi everyone I have a question about a support project in Jira Service Desk. I opened a ticket on behalf of a client, and then: changed the reporter to the client’s account, added a comment menti...
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So even with the permissions, it's not possible to edit it. we try to access to: Projects / Service & Support / Project settings Portal
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Within OpsGenie today we had an alert pop. I used the quick copy feature to get the entire alert title to paste in our internal communication system, but when pasting it revealed the html code for qu...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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I want Rovo agent implementation to be an OKR. However, I need a measure and I want4ed to use ticket deflection metric. How do I measure this?
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Im looking for a way to check with automation if the target start matches 7 days from the current date. If so i would like to flag the Userstory. It al works when i use the start of day withou...
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Using JSM's API's im creating service request on behalf of external customers. Once a ticket is created, the external users receive an email to set the password. If an admin mean while comment...
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Jira developers have deprecated some API endpoints on 1st of October 2025, which consequently impacted the ADF (Azure Data Factory) JIRA connector: https://learn.microsoft.com/en-us/azure/data-facto...
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We have approximately 20 service desk projects. We would like to enforce customer logins for 19 of these service desks but allow customers to raise tickets without logging in for 1 of these. Is this...
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hello the community I would like to access the csat, but I do not know where to find it in the Jira console as I am not an administrator but a simple agent. THANKS
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Hello, I am not able to create a ticket. I am a former Atlassian and I can't access my Organization as the only Org Admin is my previous @atlassian.com account. HR just ignored my requests t...
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When add Atlassian Assist from Jira Service Management board to slack, got this error message: Something went wrong. Please try again
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I am looking to dynamically assign the "Affected Services" field in to Operations alerts in a dynamic manner. I can't see where this is possible in the "Edit Alert creation" rules without dupli...
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Since the default notification options in JSM are very limited, I was looking into JSM automation to create custom email notifications to send to our clients using different triggers (like creating a...
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| Subject | Author | Posted |
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| February 17, 2025 1:01 AM PST | ||
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| February 5, 2025 9:31 AM PST |