How to make an organization API call with scopes

[Melbrin NGOUILOU]

I’m trying to run the following endpoint:

GET or POST :  rest/servicedeskapi/organization

The call works perfectly when authenticated with my personal user account but it doesn't work when I use scopes with my personal account or a service account.

But when using a service/technical account, the exact same request fails (Client must be authenticated):

To rule out permission issues, I already ensured that the service account has:

All JSM project permissions, including Create issue, Edit issue, Browse project, Service Desk Agent, etc.

Both the service account and I are Jira admins.

I use thoses scopes :

Classic RECOMMENDED:manage:servicedesk-customer
Granular: read:organization:jira-service-management
Despite this, the organization call still fails, while it succeeds for a normal user.

So my question is:

👉 Has anyone actually managed to make an organization API call work with a service account on JSM Cloud?

If yes, could you share:

Which authentication method you used (API token, OAuth 3LO, Forge, Connect app, etc.)

Which scopes or permissions were required beyond 

Classic RECOMMENDED:manage:servicedesk-customer
Granular: read:organization:jira-service-management
Whether a service account needs additional, undocumented permissions

Any limitations you’ve encountered with the new Assets API when using non-human accounts

Any working example (curl/Postman + config) would be extremely helpful.

Thanks a lot!

[Mikael Sandberg]

When you are using a service account you have to use a different URL than what the documentation is showing. These are the URLs that you have to use:

• Jira apps: https://api.atlassian.com/ex/jira/{cloudid}/{api}
• Confluence apps: https://api.atlassian.com/ex/confluence/{cloudid}/{api}

[Melbrin NGOUILOU]

I've been trying this also. I've made it with AQL and creating issues with request type but can't have this specific API working. Have you already achieved this with organizations ?

[Marc -Devoteam-]

Hi @Melbrin NGOUILOU 

Is the account also grant the Agent license and part of the role Service Desk Team?

[Melbrin NGOUILOU]

Yes !