Mobile app email address not recognize

[Gabe Mejia]

I have the same email for my browser as I do my mobile android app but it keeps saying incorrect password.  I have changed it for my Atlassian account and tried logging in again to opsgenie with new password but nothing works. 

[Aditya Bodke]

Hi Gabe!

Thanks for reaching out on Atlassian Community and I’m sorry you’re running into trouble signing in on mobile.

Since you’re able to use the same email in the browser, this is most likely related to how the mobile app is trying to authenticate, rather than your actual password. Could you please try the following:

• On the Android app, make sure you’re choosing “Continue with Atlassian account” (or your SSO option, like Okta/Azure AD/Google) rather than entering a legacy Opsgenie username/password.

• Fully log out of the app, then clear the app data/cache (or uninstall/reinstall) and try logging in again with your Atlassian account email and updated password.

• Double‑check there are no extra spaces before/after your email or password when typing on mobile.

If this still doesn’t work:

• Please confirm whether you can successfully log in to Opsgenie in a desktop browser with the same email/password.

• Open a support request with our team so we can securely check your account details:
  https://support.atlassian.com/contact/ → Product: Opsgenie.

Feel free to update this thread with the answers to the above questions (but please don’t share your email address or any sensitive details publicly), and we can help narrow it down further.

Regards,
Aditya