Community resources
Community resources
Community resources
Jira Service Management
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Issue: We are trying to use Jira Automation to calculate the duration between two custom Date Time fields ("Actual Start" and "Actual End") on an issue and populate that duration (in minutes) into a...
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We've created an offboarding form. In this form, by checking a box, you can choose the applications from which the account should be deleted. I'd like a new ticket to be created according to a cert...
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Hi, I need to validate a field value integrating the values in Rest API, for example, I create the Code project and when the user is creating a request. I would like to validating if this value...
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I have Service Desk project by the name of "ABC". In that , I have a issue type "General Request" In General Request , I have many fields...two of the fields are Ticket Type and Job Code. Ticket...
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this is an example
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I have users not associated to an organization. I think they were added incorrectly. How do I purge them?
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Where is the menu item for Organizations under project?
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During CSV import, there is a option to chose "Configuration File". How to create configuration file?
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Team I want to streamline the incident status and keep it simple as New> In progress> Waiting for customer> Resolved> Closed However under in progress i want to create Sub Statu...
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Team I am looking to implement ongoing response as per SLA where a customer will get updates on a P1 every 1 hour as long as the incident is in progress . How can this be achieved?&...
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I have set up the Virtual service agent and I have AI Answers enabled. I am testing and when I go to the portal and type my keyword it shows the knowledge base article. My problem is...
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During import of CSV file, I try to create Custom filed: On Submit I get this dialog: and on "Retry", it continue to this: But on import I get error: "Can not construct an Extern...
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Hello, I have set up the customer portal at our company and when I now want to open a ticket via the Help Center, it says “IT Service Management” at the top of the breadcrumb. Is there any way to hi...
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We are not using the new Intelligence feature. But the "Draft a reply" button interferes with our work. How do vi deactivate it?
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I have csv file for import to Jira project, and I want to create custom field during import and map csv field to that custom field. how?
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I was given the option to turn on the new UI for myself or everyone. I enabled it for myself and now that I want to activate it for everyone, I can't find the option. Also, when when it be ena...
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There is a person who configured JSM with an Admin role, but now we need to remove him for certain reasons. Will all the configurations done by him be affected?
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Hi all, We are in a field where our customers cannot do self service, so our knowledge base is filled and used by our agents. The spaces and articles in the knowledge base can be consulted ...
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How do I add someone from my organization to an existing Jira support ticket so my colleague can monitor the response?
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Hi, I have created a new project and have run into a problem. I'm using approvals with approvers from assets and I can't change them when I need to. For example, I have an Assets cf field Department...
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How to get our customer access to the Restricted Support Portal. As an org admin, I've added our customers to JSM product and assigned them Customer Role. When our customer login to the Portal they...
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Our team are trying to create a system where our daily BAU task tickets are created automatically and assigned as per our rota. And if it is possible to assign the follow on ticket as soon as the int...
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Hi community, I have a question about Jira Service Management. Is it possible for external users (outside the organization or not Jira users) to submit requests (e.g., tickets or issue reports) thro...
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Не могу добавить участника в Jira по какой-то причине. Хотя я руководитель данного проекта. Добавляю человека в Jira и почему-то мне выдет что я не могу добавлять людей.
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Hello, We have several Groups that were created that were not 'out of box' groups (Under products > Jira Service Management) these groups we have created are synced and managed from an external d...
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