Community resources
Community resources
Community resources
Jira Service Management
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Morning everyone, I've an issue with my URL. I really need to solve that quickly. Our users cannot create a new ticket and for the IT Support Service it's impossible to read a new ticket. D...
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Hello, we war using Jira Service Management and I already created several customer projects. I now want to have shown tickets of this projects in an kanban board. Is this possible and when ye...
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Hello, I saw that form information is now available as a smart value e.g {{forms.last.<Field name>}} so I want to use that to create Asset objects. But when I run this I get some strange ...
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Hello Community! 👋 We’re excited to announce that we’ve built a new integration with Okta! This integration makes it possible to create a connection between your automation rules and Okta, so now ...
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Hello community, I was wondering if it's possible to migrate JSM projects from one cloud instance to another. I'd appreciate any help. Thanks!
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Reason for automation Some issues have multiple worklog Author, due to which its difficult to tracking individual author's time. Solution Wrote JIRA AUTOMATION using a JQL to get the ...
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Hi all, We’re using Jira Service Management and regularly need to contact 3rd party vendors as part of our support process. A common example is requesting a quote for equipment on behalf of a custom...
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I am trying to create a custom field to use for marking a ticket one thing or another, this is something like that shown in the attached image, just an inline flat checkbox field and someone will jus...
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As we already know Opsgenie is reaching end-of-sales/support and things need to be migrated. Options to migrate are move to Jira Service Management for robust end-to-end incident manage...
- Question
- opsgenie
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I've been trying to create a workflow that adds that the approve/deny button from Jira, but the people I've been manually adding as an approver haven't been getting any of the emails with the buttons...
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Can you remove unwanted items from the customer portal interface? I only need common request to be shown.
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I have imported our list of employees into Jira Asset management. Is there a way i can like the assets that i am creating to those users?
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I am setting up a Jira Asset Management and i looked online to see how to pull or create reports and it said To create reports for assets in Jira, navigate to the "Assets" section, then...
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Greetings, Trying to accomplish a specific function in OpsGenie with Slack integration. - Each time an incident is created, specific responders are added by default. - Once the incident is...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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We are setting up an incident response platform with voice, sms, and email. The rule is to notify immediately when an alert is created. Notifications via email and SMS are sent immediately. However, ...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hello everyone, We are trying to look into the possibility of creating a list of users so that they can have the Approver role on a form so that, for example, if someone in the Finance depar...
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Novice user here. I am using a .csv file to import the costCenter attribute to the Users schema. The .csv file data source fields are: userPrincipalName, sAMAccountName, costCenter. These are...
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I'm using custom fields->cascading select lists with Assets. In the first list, I want to select more than one option. In the second list, I then want to see options based on all selections made...
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I have a web form and a Jira Service Desk portal form. Initially, whenever someone filled out the web form, a person had to manually complete the Service Desk form. Later, a script was created to aut...
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Can I configure Time Stamp field in a team-managed JSM project to have only Business hours available
Hi! is it possible to have only business hours available in the time stamp field in a JSM team-managed project? Thanks!
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After installing zoom from marketplace While getting started below error comes This app has been disabled by Zoom temporarily. Please try to install this app again later. (4,704) W...
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How to add Team into Responders field of incident via automation in Jira Service Management Cloud. I used this article - https://community.atlassian.com/t5/Jira-Service-Management/Possible-to-...
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Hi, We have issue linking turned on in the project and I have Admin permissions, field is linked to the correct screens , but still Link Issue button is not visible , no option is shown when click...
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I’m encountering an issue when attempting to set up voice call notifications for Tunisian phone numbers (+216) under the Standard Plan. When adding a Tunisian number, I receive t...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hello Would it be possible, with Jira, to disable client access at the end of their contract so that they can only view tickets already created, without being able to comment on them, edit them, or ...
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