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How to enable multi-language support for the agent accounts in JSM Premium cloud instance

Ashish Sharma
Ashish Sharma
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December 4, 2025

Ho we can  enable multi-language like French, Portugese and other  languages for the agents account in JSM Premium cloud instance

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Nikola Perisic
Nikola Perisic
Community Champion
December 4, 2025

Hello @Ashish Sharma 

For agents, this cannot be done, rather for customers when you go to Language support and choose the language. Alternatively, agents should change the language of their Jira.

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Ashish Sharma
Ashish Sharma
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December 5, 2025

Hi @Nikola Perisic , For customer when we go to Langauage support . We have to manually do the translation for each field for each lanaguage and add it. So, if we have many language and manu fields for each langauge it would be tedious manual work.

If there a way to automate that process ?

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Nikola Perisic
Nikola Perisic
Community Champion
December 5, 2025

Hi @Ashish Sharma 

No, this would have to be done manually. Bear in mind, this only applies to the customers, not agents.

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Jira Service Management
Jira Service Management
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
TAGS
AUG Leaders

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