Community resources
Community resources
Community resources
Jira Service Management
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We already have our user's assets linked to tickets. This is different. The request form is for terminating an employee that their manager fills out. In one drop-down they select a user to be term...
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Hi Folks! Nice to meet you, I'm on the Atlassian Community Team. Quick crosspost from the Opsgenie Migration Group. The Community team, Product Managers, and Support engineers are collaborating t...
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- cloud
- opsgenie-migration-office-hours
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crear incidencias mediante correo electrónico, se comparte esos tickets creados por usuarios a todos
tengo un proyecto donde creaba los tickets manualmente y dichos usuarios ya estaban en el sistema mediante la organización y directorios en su apartado, agregue dos mails uno externo y uno interno, a...
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At the top of the queues there are 3 default dropdown filters - 1 of them is irrelevant, and then there is a More filter with more options - these however do not persist and when opening an issue ref...
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We receive work items from a system by e-mail and these are created as a service request by default. Now, however, these tickets that come from this reporter should become a “change”. I have already ...
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Hello, I would like a custom field to appear only when a dropdown field has a certain value. Any suggestions? Thank you in advance, Aggeliki K.
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Hi. I try to import a issue with attachemnts to Jira project from CSV file. No error during import, issue is created and I can see attachemt: But can't open .png: Here is CSV file: ...
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Using Postman to add all projects in Jira as options in a select list field via the REST API, and automatically updating the custom field whenever a new project is added.
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Hello, Is there a way to reduce the length of a custom field? Thank you, Aggeliki K.
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I have an automation that if a customer fills in a form, JSM checks if an attachment to the form has a certain name. If it does, a label is added. Sometimes the automation works, but sometimes it doe...
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We have the Scriptrunner; is ist possible with Automations or Scriptrunner?
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I am trying to add project choice field to JSM portal but it automatically makes it hidden. Is there a way to make project choice field visible to everyone?
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HI I received the below email from <noreply@po.atlassian.net> is it valid or is it a scam email? My spider senses are tingling.
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Can stakeholders also receive critical information, for example when an incident is created? Where can you see which notification you receive? How do I get there?
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Hi Jira Community, We have a technical support team that provides level 1 support for internally built applications used across our organization. When issues arise, employees submit tickets via JSM,...
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Hi everyone, We're using Jira Service Management for internal ticket handling, and I've run into a couple of issues related to Request Participants and user accounts. 1. Request...
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I had activated a notification setting and then someone had created a ticket, which then entered a workflow status where you have to approve a request. But this mail was also simply received by a sta...
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Hello, We want to manage change requests with many managerial approvals in IT. On the other hand, we will need Jira Cloud Standard licences for other projects. Approvals can be manage in Jir...
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If I want to assign Bug to new project , and Support Team is PAM , Kindly suggest new project name. Thank you
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We are building out our first few intents in Virtual service agent and I have noticed what appears to be a glaring omission from the conversation flow functionality. Maybe I am just not seeing it bu...
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Does the messaging and email notification service work with a microsoft account with E1 or Exchange?
Does the messaging and email notification service work with a microsoft account with E1 or Exchange?
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I have a project in Jira Service Management and one of the fields in the form that multiple team members need to fill out is called "Product Line," where they choose one product from a drop-down menu...
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I would like the control when the field type of 'select list (cascading)' triggers? If you select the first item and click off form, it triggers and retains the value selected in the first item. I ...
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We have created 5 applications and configured in our application. Each flow has separate app along with different access and refresh token pair. When we start use flow it works for few hours it means...
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Hi Team, I have added external mail id (uscustomerservice@org.com) and made it for live and whenever out team is responding to the request we can getting response with below maild ...
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Atlassian Community Events
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| 38 | |
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| 5 |
| Subject | Author | Posted |
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| 9 hours ago | ||
| yesterday | ||
| August 12, 2025 8:27 AM PDT | ||
| August 11, 2025 12:57 AM PDT | ||
| August 5, 2025 9:59 AM PDT |