Customizable Widget

[Tamsyn Murnaghan]

Is there a way to program the Jira Service Management widget with required fields such as URL, name, email?

[Marc -Devoteam-]

HI @Tamsyn Murnaghan 

This can't be done.

"If you see an error saying the request type isn’t valid, it means the request type has a required field that can’t be rendered in the widget. Make the required field optional to use that request type."

See; https://support.atlassian.com/jira-service-management-cloud/docs/embed-a-widget-onto-a-web-page/ 

[Marc -Devoteam-]

Hi @Tamsyn Murnaghan 

Please accept my answer as a solution, if my answer helped to solve or provide a workaround to your request.

This will help other community member trying to solve the same or provide them with a work around

P.S. If the answer is very valuable to you, please share some kudos.

[Joseph Chung Yin]

@Tamsyn Murnaghan -

I agreed with @Marc -Devoteam- suggestion on widget where the required fields are controlled in the Request Type customization in the JSM project side.

Best, Joseph