Canned Responses No Longer Visible in Individual Jira Tickets

[Luka Mgaloblishvili]

Canned Responses are no longer visible in individual Jira tickets. Did something change? And is there anything I can update to have it reappear back in each ticket?

[Dan Breyen]

Hi @Luka Mgaloblishvili could you be more specific?  I'm not aware that anything changed and I haven't changed anything in my instance.  I still have "Canned Responses" available.

[Luka Mgaloblishvili]

Hi @Dan Breyenthank you for your input!

I just saw this, but when I click on it, I don't see any of the saved templates I already have. Instead, it prompts me to this screen:

Do I have to update any setting so that the existing, saved templates I already have appear in the canned responses?

Thanks!

[Dan Breyen]

It looks to me like if you had some there previously, they aren't there now.  I'm going to loop Atlassian Support in to see if they can take a look.  There was an issue a few weeks ago that was addressed: Existing-Canned-Responses-Disappeared 

Not sure if this is related or not.

[Luka Mgaloblishvili]

I appreciate it!

Confirming I had saved templates previously. When I go to the dedicated "Canned Responses Pro" page, I still see those saved templates. It looks like they just don't appear in the tickets themselves