Jira Service Management

I would like to build playbooks for all our common processes and help enforce agents use the playbooks. I would ideally be able to JQL for all items where no playbook was completed. This will help me...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hello, Is there a way to hide email signatures that are showing as a table in JSM? Example:  <Name>, <Title>           &...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

I'm getting the message 'Log in to Jira to see this work item' when trying to access a link like https://moodle.atlassian.net/browse/MDL-87941 In the bottom left I also see a message 'Something...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

We have one Jira user, when we raise a request ticket which needs approval, its send the approval emails to all jira users instead of just sending it to their line manager.  I have tried deleti...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hello, From a Portal, a ROVO Scenario needs to create a Ticket. I would like ROVO to automatically determine the Work Type (there are 3: [System] Service request, [System] Problem, [System] Change) ...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud
• mapping
• rovo

How do I download a list of all the organizations in the JSM 

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

we want to assign the onboard tickets  work type to specific user with automation rule. please let me know any suggetions to create.

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

I am an org-admin and have a service space with a board that has a column for each of my workflow statuses. I previously managed to set up columns for custom statuses, but I added a new status and c...

• Question
• cloud
• jira
• jira-service-desk
• jira-service-management
• jira-service-management-cloud

Hello While auditing our JSM instance, I realized that we have some User that are not part of any Organization. My questions: 1/ how can we prevent such cases to occur ? 2/ is there a way to add ...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

What I'm looking to do: Is it possible to hide a form field from the technician view?    Since we are unable to have "Request Participants" in the request form, we had to create a ...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi, I'm using the official documentation for Manage two-step verification for your Atlassian account, and I'm using the enabled -Datlassian.authentication.2sv.enforcement.enabled=true in my i...

• Question
• jira-service-desk-data-center
• jira-service-management
• jira-service-management-data-center

Hi everyone, We are currently implementing a bidirectional integration between Zabbix 7 and Opsgenie using the Opsgenie Edge Connector (OEC). While the inbound integration (Zabbix to Opsgenie) work...

• Question
• cloud
• opsgenie
• opsgenie-cloud

Guten Tag Wir nutzen Jira Service Manager. Wie kann ich einstellen das der Kunde Paul in seiner Organisation "Holzbau AG" die Tickets von anderen Mitarbeitern von "Holzbau AG" zuerst genehmigen m...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi,  When I have a footer in Knowledge base items for Jira service management, the text is center aligned. How to make this left aligned and also how to have different font size from the conten...

• Question
• cloud
• confluence
• jira-service-management
• jira-service-management-cloud

Hey Community! is there someone on the internet that tried to build something like a "shop" in a customer Portal *without Addons*  I just want some ideas. I know there are some third party to...

• Question
• cloud
• customer-portal
• jira-service-management
• jira-service-management-cloud
• shop

Hi Team any learning videos is there regarding jira cloud. if is there can yo send me th links

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Unfortunately, starting today, my Opsgenie license has expired, and they are now offering the Jira Cloud mobile app instead. How can I manage (check, acknowledge, close) alerts the way I did in Opsg...

• Question
• cloud
• jiracloud
• opsgenie
• opsgenie-cloud

We utilise Jira Service Management as our primary ITSM tool. However, due to the nature of where our instance is hosted, the system cannot be accessed remotely. This creates a challenge for accurate...

• Question
• jira-service-desk-data-center
• jira-service-management
• jira-service-management-data-center

ポータルに「情報共有先」のような問い合わせを共有するユーザを指定できる項目を表示したいが設定方法が分からない。また項目を表示した際にグループを指定することが可能でしたら、グループの作成方法もご教示いただきたい。

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Is "Form Builder" (native no-code/low-code form engine) integrated into our non-Cloud Jira Service?

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Request resolved is disabled in Customer notifications, but the emails are still being sent. Is there a reason why?

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi,  I'm an Atlassian site and a Jira admin.  We have recently added JSM to our site and now users are asking to be assigned the 'Operations Admin' role. Documentation https://support.at...

• Question
• administration
• cloud
• jira-service-management
• jira-service-management-cloud

Hi everyone, I’m facing an issue in JSM and would appreciate some help. I created a JSM project and configured several queues. I then added a colleague to the project with what I believe are the sa...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hello, I am trying to troubleshoot the JSM Customer Notification - Request Resolved and it is not working. Through the Workflow settings, I have added a rule in the Transitions to set the Resol...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

We are planning to use the notification policy and maintanance policy to suppress our alerts. by using we can only suppress the email notifications but we have slack integration in the team which not...

• Question
• cloud
• opsgenie