Community resources
Community resources
Community resources
Jira Service Management
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I have completed the reverse of this question previously, but for some reason this is escaping me. I have an object "People" - Within the object, I have a few attributes, Name, Date, City, Key I ha...
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When setting up support emails for Jira Service Management. How do you distinguish which mail server
We have 2 mail servers as below. If I then email the support email to create a incident. The reporter does not align to the clients support email. So we don't know who logged the incident. The rep...
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I'm setting up a Jira automation rule to send daily reminder emails for issues that are not done and have an assignee. The rule is using a scheduled trigger with this JQL: status !...
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Is there a way for Jira Automation to kick in when a specific issue is cloned? Something like: When: Issue created If: issue clones XXX-1234 Then: do some thing
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Hello Community, We have a challenge of product design changes occurring after the handoff from Design Team to Dev Team. Since my responsibility lies with Design, what status...
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I tried to create a ticket in Assist from a slack message. It worked yesterday. I changed some config settings and now I'm getting an error message. It says we've notified the agents for this channel...
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I am implementing a new software platform called Document360. Can I embed their widget into Jira? Use Case: Our Support Team uses Jira for customer support tickets and I want them to be able to brows...
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Dear guys. I would to known how much is the cost for the the standard plan in Jira Proccess and Jira Service Managment. Because I would like to see the price in my administrator plan but I can`t see...
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In actions -- log work, is the assignee, reporter, watchers, or participants notified when worked is logged? Thank you!
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Hello all, i am in a bind. i made a workflow but the Closed state i created does not resolve the ticket. i have tried to search for the sollution but i cannot find it in a clear way to make it happe...
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I created a schedule with two rotations - Primary and Back-up. There are only two on-call responders for this schedule which alternates every other two weeks. Currently, both primary and back-up on-...
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I'm creating a workflow and I've added an approval step. When I ask the client to select the approver, no user appears in the field for them to select. So I'm trying to use an automation. But...
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I am using the request language field. I use English (US) as default and as Arabic is not a supported language, I use English (UK) for our Arabic people. I have made in the English (UK) language tran...
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I have a current Python code that makes API call to Opsgenie for alerting the user on an event occurance Is there a Python API for Compass or the JIRA service management ? Thanks
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- cloud
- opsgenie
- opsgenie%2ccloud
- opsgenie-cloud
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Hi, we are going to to update url. is there any problem occurs in Extensions for Jira Workflow plugin? Br
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Hi Team, I am unable to install clockwork lite. It was just a trial period experimentation. I need to be able to revert back to clock work free
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Hi all, Beginning to use JSM more frequently. One thing I am not able to easily identify is when a comment has been made internally vs replied to the customer. There is no label or distinction betwe...
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Hello We are currently building our ITSM. For our customer notifications we either get "comments added" or "status changed" emails, but can we do it 2 in 1? In the status changed email should also ...
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Bonjour, Non Nous allons passer sur la dernière version d’Outlook et je ne trouve pas la façon d’installer Jira Cloud afin de pouvoir ouvrir des tickets à partir de ...
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Hello there. I am having some issues configuring the following automation I want JIRA to open the request when user opens the related task but obviously something is wrong with this and I a...
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Hi, I would like to create an automation that sends 1 large email on the 25th of each month that includes: All items from a specific board Who are in any of the 8 issue types I created Within the...
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I want to create an automation to send a Slack message out for all issues in Jira that follow this criterion: 1. Are in a specific board 2. Are a specific issue type 2. Have the tiered custom fiel...
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Hi Team, I have a big problem. I realized that I cannot access to my old projects in Jira. Everything has disappeared. Here is the link of the workspace: https://mazeou-design-softw...
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I'm having difficulty enabling access for an employee to setup a JSM project. I am the admin for the jira account, but I don't want to handle configuration for JSM at all. How do I pass off access so...
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Hi there, Scenario is that remote systems are connected to network using Dynamic VPN. Hence I am trying to use just the system name instead of the IP address. I am trying to scan some remote syst...
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