Toggle between reply / reply all

[bopanna_kn]

Is there a way to enable a toggle where i can choose either to reply or to reply all in the JSM ticket?

[Walter Buggenhout]

Hi @bopanna_kn,

The short answer is no.

I am assuming that your question is from the agent perspective and that you would like to determine on a per comment/reply basis if you only want to send an outgoing notification to either the reporter only or also include the request participants.

Through customer notification settings of your JSM space, you can determine who should be informed when an event occurs. These events are:

You can - for each event - determine if you want to notify all customers involved or just the reporter, which is pretty much the distinction you want to achieve, if I understand you correctly:

However, this is linked to the event that occurs, not a toggle you can switch on/off for every comment being added.

Hope this helps / clarifies!