while checking all open tickets the status provisioned tickets are not showing

[Abilash]

In project while checking the  status provisioned tickets are not showing while other status like open,closed..etc showing.

we have many tickets having status provisioned.

[Marc -Devoteam-]

Hi @Abilash 

Are there more filters active?

If you use the search option, can you find the work items in status "provisioned"?

Do these work items belong to the project, you are using the list view?

Are there status properties set on the workflow status?

Are security levels used?

[Abilash]

Hi @Marc -Devoteam- 

no active Filters for this project.
after doing the search option still not showing.
yes work items belong to project,yes using the list view.

no security level.

[Marc -Devoteam-]

Hi @Abilash 

So if you go to the menu option "Filters" (main menu bar, on the left) and search for issues that are in status "provisioned", you don't find anything?

If this is so, there are no issues in this status in your Jira, or they are in a project, you don have permission to.

[Abilash]

no we have many issues,if we search by JQL search it showing all provisioned tickets.

[Marc -Devoteam-]

Hi @Abilash 

To which project belong the issues in status provisioned and in which project do you want to see them in the list view?

The list view only shows issues from the project and not from other projects.

[Abilash]

Hi @Marc -Devoteam- ,
i am referring  to same project it is service project.

[Marc -Devoteam-]

Hi @Abilash 

What is the JQL you are using, and is the status provisioned used in a workflow used in the JSM project.

[Abilash]

yes used status provisioned in workflow.

[Marc -Devoteam-]

Hi @Abilash 

Go to the vies and edit the views, is the status "provisioned" mapped to a board column?

If not, they will not show in the list option as well, as the views are based on the configuration of the main view.

[Abilash]

but while using the board option the provisioned status is showing,when view option the provisioned status is not showing.

[Charlie Misonne]

Hi @Abilash 

Do you see tickets in the provisioned state when you do not filter for anyrhing?

[Abilash]

no tickets are shown if do not filter also

[Charlie Misonne]

Ok if no tickets show up when you do not filter there will be no tickets when you do filter.

Perhaps you're looking at the wrong space (project)?

Try using the global Jira search by using the search bar at the top of the screen. Maybe you can find what you are looking for that way and then troubleshoot why it does not appear in your list view.