Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

EMAIL NOTIFICATION ON WORKFLOW

Kehinde Ogunbadewa
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
January 5, 2026

Please let us know if it is possible to completely replace support@coronationtechnology.atlassian.net with support@ooe.com.ng for request creation and customer notifications, or if there is an alternative configuration to achieve this.
Our customers are receiving notification from support@coronationtechnology.atlassian.net, though , customer can log request through our email channel - support@ooe.com.ng.
The issue here is the email notification back to customer that shows support@coronationtechnology.atlassian.net instead of support@ooe.com.ng.

We would appreciate your guidance on this at your earliest convenience.
Kind regards,

1 answer

2 votes
Marc -Devoteam-
Community Champion
January 5, 2026

Hi @Kehinde Ogunbadewa 

Welcome to the community.

You have just posted the same question, see https://community.atlassian.com/forums/Jira-Service-Management/Notification-Emails-to-customer/qaq-p/3170505 

Community members have already provided suggestions for this within this thread.

So this new post is considered as a duplicate

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
TAGS
AUG Leaders

Atlassian Community Events