Community resources
Community resources
Community resources
Jira Service Management
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We are experiencing issues accessing the Smart Form section of the Jira Management Service. Each attempt returns the following error message: “Something goes wrong. We can’t load this page. Please r...
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🚨 The Sleigh Engine Failure We’ve covered the day-to-day operations. Now, we need to talk about what happens when things go wrong. Really wrong. The Scenario: It’s Christmas Eve. Sudd...
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SCCM integration with Assets in Jira Service Management Cloud – Is there any official roadmap or doc
Hi Everyone, I’m looking for official documentation or an end-to-end roadmap for integrating SCCM (Microsoft System Center Configuration Manager) with Assets in Jira Service Management Cloud.  ...
- Question
- assets
- cloud
- cmdb
- integration
- itsm
- +3 more tags...
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Hi everyone, Since this morning, Jira Service Management no longer automatically assigns the customer’s organization when creating a ticket. The process is as follows: The customer logs into the ...
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When I go to Dashboard and click on the Add A New Gadget nothing happens - I am following these steps below but I don't see Assets Object List Gadget in the Gadget List or have the option to ad...
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Hello, We are exploring dashboards and reporting in JSM for Service Desk reporting and can see we will most likely need to consider getting another Add in from the marketplace to help with this as...
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Hi Team, The Opsgenie app was working fine earlier. However, after I was added to a team, I was prompted to complete my profile, which required me to log in to the Opsgenie app on my mobile again. Si...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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When migrating from Opsgenie to JSM, setting up Heartbeat discovery requires using an API token for authentication. No configuration similar to Opsgenie's API Key Management was found for this purpos...
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🏭 Connecting the Elf to the Tool Yesterday, we built our "Master Inventory" (Assets). But a list of laptops sitting in a database isn't useful unless you know who is holding them when things go wr...
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🧸 The Master Ledger of Toys We’ve mastered the communication side of the Service Desk. Now, let's talk about the stuff. The Scenario: Santa needs to know exactly how many wooden trains, dolls,...
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🤫 Shhh! Don't wake the baby! We’ve learned how to wrap gifts in bulk (Day 11). Now, we need to learn how to keep a secret. The Scenario: Santa and the Head Elf are arguing about whether a chil...
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My Jira service desk projects are currently public and any users out of my organization are being able to the Jira Issues created on these spaces. I want make these private only to my organization...
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How can I do those work? Please help me.
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Hi everyone, I’m new to Jira Service Management and currently using the 30-day trial, so I’m trying to understand whether what I’m seeing is expected behaviour or a bug / configuration issue. ...
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...ays my condition didn't pass. (I've tried the 6 with and without quotes. I've put the condition as one state equals true.) I'm not sure what I'm doing wrong or if there's an easier way to s...
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I signed up for jira service management (in Sept?) and created a portal located at thirdcup.atlassian.net. I am unable to get into my account and have requested a recovery email several times. the em...
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The provider tends to fail whenever the API rate limit is reached. Retry options seem to have no effect. I'd expect the provider to take multiple minutes to run instead of failing at the first error....
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Atlassian Operations Terraform Provider field_mappings attribute isn't stable in integration actions
The field_mappings attribute shows drift intermittently when it contains a list of values (the responders field mapping in this example). On the terraform side, our list is al...
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We used to set up our Prometheus integration routing through Terraform using the Opsgenie provider. Now we're looking at moving to the atlassian-operations provider, but find that we're having issues...
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Hey community, I have a number of workflows including approval steps. Unfortunately there are many different user picker fields used in the various workflows and many of these are set using automati...
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Hi, Unfortunately, I was unable to attend the second part of the "Deep dive: AI for service demo + customer case study" webinar, which was the most interesting one for me. Can you please share...
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Hello, I would like to create an automation that if the security level is changed to a specific level a couple of people should be added as observer on the ticket. Unfortunately it is not poss...
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( (objectTypeID = 194 AND objectId = 686) OR (objectTypeID = 236 AND objectId NOT IN (20700, 72507, 71333, 20683, 20765, 20757)) ) AND "Hardware-Status" = "aktiv" So: The object is of ty...
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🎁 Wrapping 1,000 Presents at Once We’ve handled the emails (Day 10). Now, what happens when too many come in at the exact same time? The Scenario: Imagine if the wrapping team had to ...
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📬 The Overflowing Mailbag We have a beautiful portal (Day 9), but let's be realistic: Some people are still going to do things the "old fashioned" way. The Scenario: Despite all the fancy apps...
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Atlassian Community Events
| Subject | Author | Posted |
|---|---|---|
| 7 hours ago | ||
| 7 hours ago | ||
| February 10, 2025 5:31 AM PST | ||
| February 5, 2025 9:31 AM PST | ||
| February 5, 2025 2:08 AM PST |