Community resources
Community resources
Community resources
Jira Service Management
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Dear all Just a quick question, do you know of a method for: Me as a Customer I go to the list of requests in the customer portal and by default I have set the filter to Created By Me I wo...
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I am attempting to configure a portal that has multiple knowledge bases attached such that I can present relevant knowledge to users based on their role or department. All customers to the port...
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I want to add a custom action to alerts or alerts fitting a criteria. (Not with Opsgenie but with JSM Ops). My end goal is to have custom buttons when Atlassian ChatOps posts an Alert to a Teams Chan...
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With the JIRA Cloud app, how do you add it's numbers to your contacts so you know it is JIRA calling?
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...ncluding "Time to resolution" = breached() does not change the results at all. The same thing is true if I utilize everBreached() instead. If I use "Time to resolution" > elapsed (8h), the report d...
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Do you have developer documents on how to GET JIRA timesheet data to POST NetSuite timesheet data automically in an existing project in NetSuite? This would be utilized via BOOMI.
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I'm looking to migrate my OpsGenie support over to Jira Mgmt. Looks like I have already done the account side and everything and I selected the Standard level, currently on the 15 day trial. Looking ...
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I am aware of how to hide tasks with JQL on boards, however I would like to hide completed tasks when looking at an individual work item, creating a cleaner visual when reviewing items that might hav...
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Hey JSM Community, Customers / Requesters are asking if it is possible to attach images / files in the portal form paragraph fields. These are custom fields set to use the Wiki Text Rendere...
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I'm trying to find out who activated or sent the invite to a user we don't recognize, called raodmap@. How can I access the user activity logs?
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Our HR department would like our team to take over reaching out to staff for their shipping address. We recently started using JSM and I'm not seeing a clean workflow for this. Any suggestions?...
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Hi everyone, I need some help with Jira Service management. Something strange is happening inside our project. Without the interaction of the customer the ticked is declined. How can ...
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Hello, Our customers always have to specify dates when opening a request. They would like to input the dates in the format of "ddMMyyyy" to reduce the number of characters that need to be typ...
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In our project we have the “Operations”, I have had a look at it. So there's a calendar and then there's the “Services” tab, I don't quite understand what it's there for. There is the following page:...
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Is there a way to get an automation where you put {{now.mediumDate}} to be day first? rather than MMM DD, YYYY
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Hi everyone, I’m setting up a Jira Automation rule in my EST jira project to re-route newly created security issues into the appropriate team backlogs. Our security tool creates tickets in...
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Hello, I have a script which does not allow a user to chose Start Date later than End Date. Whenever they do it, it displays an error message (see on screenshot) on top of the page. How to s...
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HI Expert, I am using data centre edition of Jira service management, and I want to extract report for rejected requests and who reject it
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Hi there I created automation to add comment when work item created. I would like it to run automation only when created from Slack, but it does not. Does anyone know how to do this? ...
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I got a filed which specify the banner impacted by the notification. I want to display it in Jira notification email, to quickly understand on which banner the issue is.
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Hi, We currently ingest emails to an @atlassian... address and raise incident tickets from them. This works for the most part, but we would like to be able to reflect the email priority (ie. fl...
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Hi Thr, Im using Jira Data Center and I need to use "Update Asset with ScriptRuner" jira automation feature to update object status to Active When Ticket closed. This is working When Issue ...
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Several people in our business only have Confluence licences. We do not want them to have full access to JSM. They are customers and can view JSM work items via the portal. We want some ...
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Hi, I am creating simple integration that would allow us to open and close alerts in JSMOPS. Creation works as expected, no issues here. Problem is with closing an alert, but according to https...
- Question
- api
- cloud
- opsgenie
- opsgenie-cloud
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Hello team! I will create an automation rule in Jira, but I can't do it. Context: 1.-When someone opens a specific request or ticket 2.-Automatically adds a specific team called "it.secde...
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