[Two separate questions] 1) Bulk export attachments from JSM without opening issues | 2) Bulk upload

[Венера]

I'm working with Jira Service Management + Assets (Insight) on Data Center. I have two separate, unrelated questions — any help with either one would be appreciated!

Question 1: Bulk export attachments (images only) from JSM tickets

Goal: Export photos/images (.jpg, .png, etc.) from multiple service desk requests.

Requirements:

• Export from many issues at once
• Without opening each issue individually
• Save to local folder / network drive / cloud storage

Preferences:

✅ Built-in Jira functionality or simple no-code methods
✅ Free solutions (no paid plugins if possible)
✅ No custom scripts if avoidable
✅ We have on-premise Data Center

Question 2: Bulk upload avatars for Assets (Insight) objects

Automatically update an Assets object avatar using a file attached to a service desk ticket.

The Workflow

1. A ticket is created by an author (reporter).
2. The ticket contains an attachment (photo/image).
3. The system should find the corresponding Assets object for this employee (matching by email, username, or another attribute).
4. The photo from the ticket attachment should be uploaded and set as the avatar for that Assets object.

Constraints & Preferences

✅ Prefer native Jira Automation or Assets functionality
✅ No custom scripts (Python/Groovy) if possible
✅ No paid plugins if possible
✅ We are on Data Center (not Cloud)

Questions for the Community

1. Can Automation for Jira handle this logic (Ticket → Find Asset → Update Avatar) without scripting?

Any tips, plugins, or step-by-step guides for either question would be super helpful!

Thanks in advance! 

[Marc -Devoteam-]

Hi @Венера 

Welcome to the community.

1. No this is possible natively possible, but you would need to create a script that for each issue gets the issue id via an API call, then store the attachment id's and then call the API with attachments id's to get the files.
   
   Otherwise this would require scripting or a 3rd party app from the marketplace.
2. No, this is not possible. The Assets API has not option to update or even create icons.
   
   

by the way attachments are stored on your local server already, just encrypted.

[Huwen Arnone _Deiser_]

Hi @Венера I'm not sure if there exists a native functionality that helps with this, but I would encourage you to try this solution from the Marketplace. If you have further doubts about it, you can contact the support team, which is awesome 😉