Language translations for helpdesks are limited?

[Rhys Duindam]

Heya,

Maybe I can't find the setting itself but I am having trouble preparing translations for our help-desk portal. Below I have an image of our English portal as viewed by an account in Dutch. Any tips for how I can approach this?

The url is:

https://i3group.atlassian.net/helpcenter/i3connect-support/

What is translatable:

• Header text 
• Announcement text and title
• Knowledge base Categories block intro text and title
• Forms page and forms

What is not translatable?

• Searchbar text
• Knowledge base categories and subtitle texts
• Related sources titles and subtitle texts
• Text blocks at the bottom of the page

Cheers,

Rhys

[Marc -Devoteam- · Accepted solution]

Hi @Rhys Duindam 

Welcome to the community.

Did you add languages to your JSM project, so request types will be translated.

https://support.atlassian.com/jira-service-management-cloud/docs/provide-help-in-multiple-languages/ 

Also translation is  also related to a users regional settings on a device or even the browser language itself.

[Rhys Duindam]

Yup, I already did that and it is marked green for the languages, but these items are not included in the options.

[Marc -Devoteam-]

Hi @Rhys Duindam 

Some parts are still not translatable.

Like "related sources" -> https://jira.atlassian.com/browse/JSDCLOUD-17969 

KB categories, not been deemed to be done: https://jira.atlassian.com/browse/JSDCLOUD-8736 

You could look on JAC for other related issues on your current non translatable topics.