Full Contact Numbers List for OpsGenie Alerting

[Michael Strickler]

I think we have counted at least like 30 different phone numbers (I feel pretty confident there are more!) that OpsGenie uses when enacting its notifications protocols.

We are finding that a lot of these numbers are getting blocked by our spam filters, which can not be disabled.

Three questions:

1. Does OpsGenie relegate a specific section of numbers to each Company/Team/Member when notifying?
2. Would it be possible to do this if not, so they can be added to an exceptions list?
3. And ultimately, is it possible to get a full list of the numbers we could receive calls/messages from?

[Ajay _view26_ · Accepted solution]

Hi @Michael Strickler 

OpsGenie uses a pool of numbers through Twilio I suppose (their telephony provider), and unfortunately those numbers aren't assigned on a per-company or per-team basis.

The number your team gets a call from can vary depending on region, availability in the pool, and the type of notification (voice vs. SMS). There's no way currently to pin a fixed set of numbers to your account.

[Michael Strickler]

I was afraid of that. Thanks.

[Daniel Ebers]

Hi @Michael Strickler

do the phone numbers in the notifications match the ones listed on this page?

https://support.atlassian.com/opsgenie/docs/send-voice-and-sms-notifications

There are listed several but depending on the location you are at I was not able to identify the amount of ~ 30 numbers for a country - of course, assuming the list is up to date, still.

Cheers,
Daniel

[Michael Strickler]

Some of them do actually match. I think I have a couple logged that don't, but maybe?!

This might be useful. Thank you!