Hello,
I nedd to add approvers to an approval step on a Team-Managed project.
The customfield Approvals isn't available on Modify Ticket Action Step.
Therefore, I try to add accountId with the smartvalues :
{ "update": { "{{issue.customfield_xxxxx}}": [ { "add": { "accountId": "{{issue.customfield_yyyyy.accountid}"} } ] } }
The value of customfields in my automation log are:
{{issue.customfield_yyyyy.accountid} = "6412f2c767102fc717bfe22e"
{{issue.customfield_xxxxx}} = "approvals" : "ServiceDeskApprovalsBean{id='10397', name='Validation', finalDecision='pending', canAnswerApproval=false, approvers=[]}"
I've tried many thing but I can't achive adding an account in approvers.
One of the Error I have is :
ISSUE.KEY (Field with id' customfield_xxxxx' and name 'Approvals' does not support operation 'add' Supported operation(s) are: 'set')
Can you help me find a way ?
Very best