Form deletes itself after automation?

[Kenny Tanaka]

Hi,

I have an automation that fills out a form with request information to format it into a downloadable document. And I do this through an automation. I'm running into this issue in that, after the automation runs successfully, creating the form and posting it as a comment in the customer portal, the automation disables itself saying that the form no longer exists when it does. Has anyone run into this issue? Is there something I can do to fix it?

[Trudy Claspill]

Hello @Kenny Tanaka 

When asking for help with an Automation Rule context is quite important.

Can you please share with us screen images showing your entire rule? With that information we can try the same scenario in our own environments also to see if it replicates.

Can you also provide a screen image of where you are seeing the message about the rule being disabled because the form doesn't exist?