Community resources
Community resources
Community resources
Jira Service Management
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I'm trying to concatenate JSM form values to create an address but ONLY if they have a value in them. The smart values for the form fields are as follows {{issue.forms.1f28bc04-0d32-402a-8b0e-d...
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Hi all - Another question... The more I use Jira the more roadblocks I seem to hit with how to set certain tasks up... We have a bunch of tickets in our system where they are at a 'Waiting fo...
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I’d like to know if it’s possible to implement a workflow like the one in the attached diagram: QA Validation & Sign-Off gate If QA rejects, they can choose either Major (Rollback) or Minor...
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Hello Atlassian Community, We’re excited to announce that Assets custom fields are now fully supported in Jira’s new and improved issue transition screen! 🔧 As part of the Jira platform’s recen...
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I'd like to be able to track who makes what changes to any Asset with the goal of understanding the change history for a CI (asset). My apologies if I'm overlooking something obvious.
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I need that for a specific project, every time an issue is created, the content of a specific custom field is read and depending on its content the ticket is moved to another project. This custom fie...
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I want to create automation that identifies which of the service desks multiple email addresses a request was sent to. Is that possible?
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I am forwarding mail from a catchall email to my service desk. I want to run automation based on whether an email was forwarded from the catchall email or sent directly to the service desk email addr...
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How can I restrict a Jira Service Management project so that clients can only share tickets they created with internal users?
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We use JSM and tickets are created by the Assist plug-in when a user posts in our main Slack channel (called "platform-support"). This works very well and captures all of the Slack messages in ...
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With Opsgenie, the log retention was 13 days for configs/APIs and Alerts stayed on forever as long as the account was live. What is the retention policy for JSM operations on Enterprise account post...
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For Some Reoson I cannot activate the widgets for my open customer Portals . Though the Portal is Open I still get the notification when trying to activate the widget, that the portal must be open.&...
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is there a way effieciently to populate and synch jira forms fields ( like dropdowns ) from microsoft fabric lakehouse, so that data is up to date? Thanks.
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...s not simplified."], "httpStatusCode":{"empty":false,"present":true}}" For the record, the errorMessages part also has the project id written in a formatted way for some reason (e.g 12345 -> 1...
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My department wants to utilize Rovo Agents for our agents to look up confluence articles for their work. We do not want agents to create their own Rovo agents and get wrong answers or misuse the...
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I have a problem, I set up an automation in Jira that assigns tickets to the agents of a project with a balanced workload. The problem is that I have several time zones and if they upload a ticket at...
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We may have personal information discussed in requests, or have attachments with personal information. So we do not want that information to be available in the notification. I turned on the two swit...
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I am using object attributes to link objects in Assets. I have created an object type for users In the "Application" object type, I have a "Stakeholders (Linked)" (object) attribute linked back to...
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Hi, We have some forms with fields that weren't linked up to jira fields. We are now linking them up to help filter tickets etc. and I am wondering if there is a way to backfill old tickets. I thou...
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Hi - In our JSM instance the field configure button, which is usually at the bottom of the RH panel, has disappeared - for one issuetype only! I have no idea why, and any help to get it back would b...
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A couple of my users are unable to see the filter results as they are not members of stated "NOT IN" Projects. Surely the NOT IN X is a statement that negates the access check of said excluded pro...
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Hi everyone, I'm currently setting up a public Jira form and I would like external users to be able to upload files (like screenshots or documents) without needing to log in. At the moment, file u...
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I’m developing an Atlassian Connect app for Jira to inject a custom UI in the issue view, allowing u
Problem: The app opens a dialog (addorupdatestandup) when clicking an "Add" button in the issue view. The dialog collects user input (estimated time and description) and sends a POST request via f...
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We use the JSM with the option for our customers to register a new account if their email-domain is on our whitelist. The default language of the service project is German with English as a second...
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Hi I would like to prevent agents from reopening tickets in the JSD project. Is this possible? If so, how? thx, E.
Atlassian Community Events
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| July 11, 2025 4:42 AM PDT |