Community resources
Community resources
Community resources
Jira Service Management
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I recently sign out of the app but cannot sign back in. I verified the log in info is correct. I sign and I am direct to put in my password and then I am given the mfa code which I input successfull...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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How do I allow members of an organizational group to reopen incidents registered by other members of
Como permitir que os membros de um grupo organizacional reabram incidentes registrados por outros membros do mesmo grupo organizacional? Caminho: Configuração / Produtos / Jira Service Manag...
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Not able to import components from Github. The option is disabled
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our company uses Jira to control accesses to information systems, when someone needs access we put in a ticket and it gets assigned to one of out IT guys. one of the requirements on this form is to c...
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So, after thinking this would not be possible, I bumped into this support article: https://support.atlassian.com/jira-service-management-cloud/docs/add-knowledge-from-microsoft-sharepoint-to-your-pr...
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Problem I have is that we need to lower the amount of people who have full JSM license. However, I keep getting asked by people 'Is there a way for users who create tickets via the portal to see othe...
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Issue with custom field pulling information from Insight is no longer populating with my automations
Since the change with the fields recently, we have been having issues with the following: Location is pulled from objects located in the Insight application. We have several automations setup to ad...
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Hi, I’m currently working on developing an ITSM and Jira Cloud governance document for our organization, and I’d love to learn from others who have gone through this process. If anyone ha...
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hey i am working with the jsm webhook where i am try to get event for my jsm every activity i try audit log but that's not contain enough details like which request type is change that's why i am us...
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Hi Team, Kindly let us know that how to supress/disable an alarm when it is triggered for the first time in OpsGenie at the time of instance warm up ? Please let us know if there is any pro...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hi. Not all workflow statuses related to the work type appear in the translations section. Some do. This is a Team-Managed project where I custom-designed the workflow. How to make all status appe...
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Hi, we tried several methods to bring our EntraID-Users into Assets. The problems were: Apps need to create their own scheme structure but we have an already predefined structure Apps do not work...
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Hi, I need to send an email to customer when the status of an issue changes to specific status. I have created custom notification... ... with this configuration But the emails that shoul...
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1. If I have to change the name of one of the options in a custom field, will I have to update the form conditions and will it impact historical entries? We have a custom field of Department. A dept ...
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Hello all, Im hoping someone might be able to shed some light on strange behaviour Im experiencing viewing alerts in JSM. For context, I am testing some of JSM's Operations features in a fresh insta...
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Hi there, I deleted our JSM default SLAs and created new ones. I set them up according to the instructions, but I can't see the SLA counters in the project's queue. What am I doing wrong? Thanks!...
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In order to make sure my import is not overlaying changes made since a particular point in time to any Asset Object for a particular Object Type, I need to see a list of the Activites by Object. I'm...
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Hello, I am trying to create an automation rule to create a daily work item and assign it to an on-call operator. I continue to receive this same error. The error is telling me that this actio...
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Hi everyone, I'm trying to create an API connection to retrieve asset data from Projecte. I already have a valid API token and I'm using the correct base URL, but I'm still getting a 404 sta...
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Our company is using Jira to manage projects as well as ITSM. I would like to be able to create a report of all projects, with fields such as status, assignee, due date, etc. I had this a...
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We have a customer service project in JSM where customers can email our service address and have a ticket created. Occasionally self-signup fails, the email goes to null space, and we have no notice ...
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What is the best way to move a ticket via automation within the same project, when both the Issue and Request Type are different? If X conditions are met on the form, the ticket needs to move. The Is...
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What is the best way to add an image to a custom JSM form? I just want to add one image to a certain request type.
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Hello, We want to upgrade our current version of JSM from 5.4.6 to the latest supported On-premise data center version. Which is the version to upgrade and do we have any documentation for this upgr...
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| 16 | |
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| 5 hours ago | ||
| Friday | ||
| October 29, 2025 8:42 AM PDT | ||
| October 27, 2025 8:46 PM PDT | ||
| September 9, 2025 11:40 AM PDT |