Community resources
Community resources
Community resources
Jira Service Management
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Creating a filter however it will not let me select the request type. Shaded in gray with note " To Search by Request Type please switch to advance". Not sure why this is happening but it will not al...
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Due to email delivery issues we had changed internal notifications sender email address as detailed here ( https://support.atlassian.com/jira-service-management-cloud/docs/send-notifications-from-a-c...
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Hallo zusammen, noch jemand der zu diesjährigen Team ´25 in Barcelona geht/fährt/fliegt? Wollen wir uns dort treffen? Freue mich auf Rückmeldungen. Regards, BeGu
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We have 2 schemas. The first schema, named "NMS Group Users", is for our users and their related divisions with two ObjectTypes, "Users" and "Divisions". User objects have an attribute named "Worker...
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I have a really easy use case but looking for help I'm trapped by most of the docs referring to the old workflow UI. JSM - Team Managed project. WIP workflow: On awaiting approvals I have: ...
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Passados mais de 3 anos as certificações ainda são em inglês? Tem alguma forma de legenda em português ou permite-se um conversor online como o usado no chrome?
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Hi Team, One of my team members is not able to access the JIRA tool. Despite giving access many times, he is unable to access the page. Need help here. Please resolve the issue ASAP. Thank ...
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Hi, In the last few days we experienced a bug/feature. After an issue is created through the customer portal we can't change the priority? We haven't change any configuration, so I believe th...
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I want add account on mobile device with authenticator app
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To the Atlassian Community Team, I hope all is well with you. I'm contacting you because I keep running into problems when attempting to post messages on the Atlassian Community. I keep getting one...
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Hi Atlassian community, we are having around almost 3000 customer (portal-only) users in JSM and around 400 organizations. It´s get increasingly difficult to keep track on who gets added an...
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A list should include all those projects that have had an update in last 6 moths. List should not include closed /completed projects. There is a Gadget 'Project list' but it does not ...
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Anyone taken the ITSM with Jira Service Management Foundations exam? Looking for tips and reviewers.
Hi guys! Just wondering if anyone here has taken the ITSM with Jira Service Management Foundations exam. How was it? Any tips or key areas to focus on? If you have any online reviewers or s...
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Hi All, Recently we have been seeing our internal Atlassian email account started commenting on tickets which customers can see. This has resulted in a number of looping issues wher...
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Hello Atlassian Community! Is there any way to create a dynamic, conditional custom field that works on the issue creation screen, the issue view/edit screen and in the customer portal? It can be d...
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Hi everyone 👋 We’re excited to announce that you now have access to try our brand new feature via Feature labs in Jira Service Management - Journeys! Journeys provide a clearer way for you to vi...
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Hi, is the sender e.atlassian fake?
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Because there is no option in language list. so i need help. can Jira Service Management Team add my lanugage and support about this? I want to change language of whole interface. or how can i ...
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Hi Guys, 1. I'd like our Jira users to be able to watch and comment on JSM tickets internally, but not to edit them. Which role should I assign them that will not require them to be JSM paying users...
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I am currently unable to receive OpsGenie notifications through email, Teams, or the app pop-ups. This issue started after my password expired, although I can still acknowledge alerts directly on app...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hi All, We are trying to prepare to upgrade to v10.x for Jira SM. In doing so we're validating our current Groovy scripts. We have several that make a call to an internal HTTP site (not...
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I am working on a Schema in Assets and trying to set up a field that will automatically be populated with the attribute of an object referenced in another field, but I either can't find the correct i...
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Hello team, I have recently joined a new company and we do not have integrated approvals flow within Jira. My previous company did, and I recall managing and making edits to it. I'm not seeing the e...
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...xperiencing their issue, and I currently use a generic text field for this however users type in wrong data, so I want to force a true URL like this field is meant to require.
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I want to remove the default help center from a JSM project where we have set up ticketing automations, virtual agents, etc. We have multiple different products, which necessitates different help cen...
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