Community resources
Community resources
Community resources
Jira Service Management
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Hello JSM Community, We are using Jira and need assistance setting up an automation workflow to manage our support issues. Our goal is to ensure that issues are efficiently escalated from L1...
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I created importer using "Asset - NVD Integration" to import Vulnerabilities but unfortunately apart from End Point and Vulnerability Types no objects are imported, for every other "Entries in extern...
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Hello I found, that there is a way to use AI Triage for Incidents. We receive Issues via E-Mail and they all get into Medium Priority. Is there a feature, that automatically uses AI to identify th...
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Hello, I have Agent, that has scenario: You are a Customer Support assistant. Your main goal is to help users identify the most appropriate affected service from a predefined list, based on the s...
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Good morning! 1. When scrolling a table, the "lower part" of the table does not goes all the way up, instead - it overlays the upper content. 2. While scrolling a table, some...
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Hi Everyone , I'm trying to restrict users from assigning issues if they are'nt part of a single picker field I realised when i revoked their roles assignable user permission , users couldn...
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Tengo 3 service desk diferentes y los tengo configurados para crear un ticket cuando recibo un correo. Necesito deshabilitar DMARC ya que no crea ticket. ¿Cómo puedo hacerlo para esos 3 entornos?&nbs...
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If I create a ticket on "behalf of" there is a field "Organisations" which has no matches every time. I would expect to select one of our companies we have created. There is a community question fro...
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Hi all, We’re using Jira Service Management and want to send monthly reports to internal teams (Sales, Marketing, etc.) showing ticket volumes, SLA metrics. We considered using filters and email sub...
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I am working on setting up some automations with workflows one in particular I am having trouble with is - After I close a task, whether I set it to "done", "canceled", "resolved" etc, and the custom...
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When I enter the JIra Service Management project -> project settings -> channels & self-service -> Chat -> Add to Slack I'm getting the error: Something went wrong. Please try again...
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I hit the wrong button and got all these e mails from Altassian about how I signed up For an account. Every time I try to send a message it just goes through one drop down menu to another and can’t s...
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I have been invited to join my team but cannot accept the invite. I can click accept, but the link does not take me anywhere that confirms the acceptance, it seems to take me to the home page. The ad...
- Question
- bitbucket-cloud
- cloud
- jira-service-desk
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I want to track time spent on tickets as a metric; volume measurement not enough. But when we click the Add work button we get My understanding is the screen should show Time Spent, Rem...
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Hello, with the help i am trying to get my account deleted - for over 30 minutes. can you make sure klmtransavia-virtual is deleted? all data is backupped. with the help s...
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Dear all Notwithstanding I'm a main amministrator I'am not able to perform backup . How I can check the global permission for me and everyone ?
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When agent commented in tickets their full name shown. How can I hide or edit the name of agent in customer portal? for privacy purpose.
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I get an error when we try to click "Microsoft" when choosing to add external email in email settings (Channels & Self Service) Couldn’t add email address. Resource was not found For some...
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Hi! I'm wondering around searching for a solution for my service desk agent view layout, the problem is as follows: - I'm collecting some customer information in a form that for each reply it has...
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I've found a few articles referencing how internal Cloud JSM customers can view Confluence content directly in Confluence, but we are a Data Center customer and I haven't been able to find documentat...
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Can someone help me figure out how to fix this issue
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Hi all. I was advised that some Jira users were now appearing as "(Inactive)" on our tickets. When I looked up their profiles, they no longer exist in our Jira instance. I checked the audit logs and ...
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Hi guys, I should create an automation in which I will inform the names of the request participants and theses people should be append in the current Request Participants field. I have tried many w...
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As the title says a user that previously worked for the company started a timer on this task/issue and never stopped it before quitting is there a way to stop this timer and clear it out...
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I manage a Team-managed Service Desk. My Cutomer Notifications are on, including Request Done and Customer-visible status changed. My workflow works well, I have 3 "done" status (Done, Cance...
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Atlassian Community Events
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| 25 | |
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| Subject | Author | Posted |
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| Thursday | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT | ||
| June 18, 2025 4:57 PM PDT |