Community resources
Community resources
Community resources
Jira Service Management
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My company uses the support ticket widget to allow our user base to submit issues. Its great we can edit the questions and field names etc. The problem is, we cannot edit/update the "Your contact e-...
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I am using the following syntax in my exporter template file BUT no names of users are being displayed when I use the template for export: ${fullname:Approvers} My field name is "Approvers" and thi...
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Hi Atlassian community, we are having a JSM Premium subscription to use Assets. The archiving functionality however is only available with the Enterprise subscription, which we will definitely not...
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Using Jira Service Management we would like to offer a "self service create new project" to our internal employees. For this specific use case we defined a jira project to act as the standard t...
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How can i add comments section in the module in the bottom right for the new issue creation ?
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I am trying to configure automation rules to extract text from the Description of Jira Product Discovery ideas into custom fields; however, I get an error stating the set fields aren't available.&nbs...
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We currently have ticket creating Security Vulnerability ticket from one of the tools. We are getting multiple ticket and it becoming difficult to manage it. So to give you an example " CVE1...
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We have a situation where a customer organization (project) changed their email domain from @company1 to @company2 , while keeping the same email usernames. We'd like to know whether it's pos...
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I have two accounts in Atlassian. I can see all the Kudos in my secondary account but in my primary account they are zero. Question: whether they Kudos and badges don't reflec...
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We import assets from Intune into Jira and you can only see the date when the import last took place. Is there any way to see the time? So that we know when the next import takes place and when exact...
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Hi Atlassian Team, First off, I’d like to share my appreciation for the recently released Playbooks feature in Jira Service Management. This capability brings structure and automation to issue reso...
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My automation rule uses the "When form is submitted" trigger to send an email with some form data in it. I would like to pass along the issue key the form was attached to. The audit logs allow...
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Hi team Suddenly from today, I found that Log time option was not available in the right corner three dots of JIRA Service Management. Could you plz help us to know this. Previously we do ha...
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Hi All, I am trying to find out a way for getting notifications about normal maintenance window or just maintenance window for informing management. I just only know jira notify you/admins if they n...
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Hi there :) , some of our tickets are created by email when clients send us requests to our inbox through ...@athalassian.net The clients that let us know they sent a request and we cannot fin...
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A particular field in my team's project filter once showed the ticket title and hyperlink to open it, but now only shows the text with an arrow to "Select work item". The hyperlink was a key part of ...
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...nvite Jira Service Management ChatOps bot to both public and private channels that the user is a member of. These permissions ensure the bot can function correctly in those channels once it's added. PS: T...
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Hi, This is sort of a big undertaking, especially being new to assets/AQL and struggling to locate any videos on the subject (open to links if you have a good one!). Goal: Our payroll team rece...
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We have 6 users in opsgenie and 20 JSM agent under standard plan. As part of Opsgenie to JSM migration, looks like we need to go for premium plan to full fill all our requirements but the issue here...
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I know we can make canned responses for Service Team Collaborators to use; however I'm not sure if there's a way to build out canned responses for issue reporters to use from the JSM portal view. &n...
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Boa tarde! Possuo alguns projetos no Jira, alguns deles (que possuem o mesmo fluxo de trabalho e permissões) eu não estou conseguindo reordenar manualmente as subtarefas da forma que eu quero. Contu...
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Random requirement from a customer. Imagine you have a box with a unique ID as an object, and books which all have unique IDs as objects. You then have 3 books in that box which are all linked throu...
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As the IT department, we are planning to purchase Jira Service Management (JSM) to centrally manage change requests and project demands coming from other departments. Our goal is to establish a struc...
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Hi all, is there a possibility to export "Directory"? I need to export all users with access to customer portal and I cannot find how to export it from ServiceDesk Thank you and BR,
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Hello community, I have a question about the Atlassian Status Page. Our customers are configured as users in https://admin.atlassian.com/ and have only the 'Jira Service Manage...
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