Community Announcements have moved! To stay up to date, please join the new Community Announcements group today. Learn more
×Community resources
Community resources
Community resources
Jira Service Management
-
Goal: I am trying to set up our automation rule to NOT move our project tickets to "In Progress" when the linked Dev ticket moves to In Progress, but rather move it to "Development in Progress." Read...
-
I have a custom Approvers field that is a multi-select allowing to choose multiple JIRA users. I wanted to offer any Approver a way to list all the tickets they need to approve. Sadly `"Approvers[...
-
Hi, I'm trying to access our Jira Service Management customer portal and user Gide, but I keep getting a "No access" message saying that my account (maya.h@accsense.io) doesn’t have permission. ...
-
Hello, When I am creating a filter and selecting columns the box is to far down on my screen and I cannot click the done button. Is there a valid shortcut key for this or how can I see it? ...
-
Olá a todos, Estou precisando atualizar nossa sandbox do Jira/Confluence (ou criar uma nova, dependendo do cenário), e minha principal dúvida é sobre a melhor forma de levar os objetos e con...
-
Hello, when jira processes e-mails, it marks them as read. The problem with that is, rejected mails also will be marked as read. In that case we don't really know which mails should be revie...
-
when we sent email with jira number in subject , email content will be automatically update in jira projects change number. Now it was broken
-
Hello The situation: We have an Assets Schema with 300+ objects in it. For object we have a Confluence page. A new Confluence page is created when a new Object is created using Jira Automation...
- Question
- assets
- automation
- cloud
- jira
- jira-automation
- +2 more tags...
-
Description: We're experiencing an issue where PDF attachments in Jira Service Desk comments are not opening properly in Chrome. Users can access the attachments through the main attachments section...
-
...bsp; I found this error: DISABLED BY SYSTEM FLAG Mail fetching was disabled with the -Datlassian.mail.fetchdisabled=true or -Datlassian.mail.popdisabled=true JVM argument before J...
-
Hi, In my company, we used JSM in Standard plan, and we were using the Teams connection to receive some notifications (which was working well). We just upgraded our instance to Premium, and I'd like...
-
In a Jira Service Management, users receive communications with the link to the JIRA issue but we would prefer them to receive the portal link. Is possible to configure?
-
In our JSM site, we heavily use Forms for customer input in our Service Center. We have linked the standard Description field into our forms. We see however that, when displaying Descr...
-
We copy the same board every month and each of us have made different automations. Sometimes some of us aren't here, so if some forget to share, it could be a problem. I have seen other peop...
-
I have created a help center and edited the layout etc. We would like to set up or merge this with our existing help center. Please let me know how to solve this problem.
-
I would like to create a new Help Center with the same layout and settings as the default Help Center. Is it possible to copy the default Help Center and create a new Help Center? Thank you in adva...
-
I have selected the same request type "Request a change", but I don't see it anywhere in the ticket when I create it. Is this even attached to a ticket?
-
Hi there, I have set up a an Approval step in a workflow using a Custom Field Group Picker (multiple groups). In Contexts & Default Value of the Custom Field the Default Value is set...
-
Hello everyone, Just have a quick question or maybe confirmation - We have the below rule setup - Which is scheduled to run everyday and create a ticket if the DUEDATE is within th...
-
Our support project is configured so that emails sent to a designated account (assist@company.com) automatically create a ticket in the project. Sometimes the Reporter in this ticket is the email acc...
-
I am trying to get the internal Jira SLA Values, using SLA smartvalues, like some examples I found in the Atlassian support but I didn't get it. I don't know what is going wrong.
-
Why is the tables in my description field not showing up properly on the email. in the automation its creating a email and its getting the data from the description field via smartvalue "{{issue.des...
-
I'm currently receiving help desk requests via email, which automatically creates the work item. Previously, I had automations that triggered on specific request types - like onboarding - when I crea...
-
Hi, I've been working on something that seems to be a popular topic around here which is using a set number of questions to determine a priority score and then use that score to determ...
-
Hi everyone! 👋 I've been searching for a solution to this but haven’t had much luck, so I’m hoping someone here can help. I'm using Jira Service Management (Data Center) version 9.12.19, and I’d...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 28 | |
| 12 | |
| 7 | |
| 6 | |
| 5 | |
| 4 |
| Subject | Author | Posted |
|---|---|---|
| Tuesday | ||
| August 12, 2025 8:27 AM PDT | ||
| August 11, 2025 12:57 AM PDT | ||
| August 5, 2025 9:59 AM PDT | ||
| July 29, 2025 5:22 PM PDT |