Hi!
I'm wondering around searching for a solution for my service desk agent view layout, the problem is as follows:
- I'm collecting some customer information in a form that for each reply it has a custom field.
On the agent side, I would like to show in the same line the submitted information and additional fields to the agent fill in, and do to some computation. Currently, I can only put one field per line.
To be more visual, it would look like this:
<Label> <Client Reply> <Agent information> <Agent information> <Computed field>
<Label> <Client Reply> <Agent information> <Agent information> <Computed field>
etc...
What would be your best solution to display the information in this format?
I have found several plugins to mimic excel, I will test them, but is there any other solution?