JSM Timesheet Time Tracking never stopped by user and quit

[Josh Ringelstetter]

As the title says a user that previously worked for the company started a timer on this task/issue  and never stopped it before quitting is there a way to stop this timer and clear it out so it doesn't mess with the stats for the customer.

[Tomislav Tobijas]

Hi @Josh Ringelstetter ,

I'm guessing you're using one of the following Marketplace apps that has this 'stopwatch' functionality 👀

If so, I'd suggest navigating to the specific Marketplace app listing > "Support" tab.

Here, you should find contact info to reach out to app vendors directly (the recommended way is to submit a support ticket/request via service desk). Their team is usually quite responsive and helpful when it comes to troubleshooting issues.

I don't think I've used the app you're talking about, so I cannot be much of assistance here :/

Cheers,
Tobi