Community resources
Community resources
Community resources
Jira Service Management
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I've been having an issue with getting an automation to consistently set a field on an Asset object record. I've looked over many posts here, checked documentation, etc. but for some reason I still c...
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Working with Jira 9.12.22 / JSM 5.12.22 Data Center How can I view the list of watchers of an object in Assets? In Assets there is a button to Start/Stop Watching an object. I can click that and ...
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Hello everyone, I'm struggling with getting reports to work in Service Management module. I'd like to pull a custom report 'SLA met vs breached' but all I can see is message 'There are no series in...
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Today we started facing a challenge. We have integration in place so that a service request gets created automatically once someone sends an email on a specific email address. Afterwards, if someone ...
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Hello Everyone, I am trying to setup an automation to restart an Azure Resource from inside Jira. While in the past I've made it work now it is unable to retrieve the list of Azure Subscriptions alw...
- Question
- cloud
- jira-cloud
- jira-service-management-cloud
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...ntegrationName": "SRE-prometheus", "priority": "P4", "responders": [ { "id": "xxx", "type": "team" } ], "actions": [], "seen": true }, ... The field extraProperties is included only if I q...
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The project is deployed locally . I can't index
- Question
- jira-service-management
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Hello All, Could anyone share the advantage between these 2 options? Sending the Team A alert notification copy to Team B. 1) Routing Rules -> Escalation Policies 2) Add Policies -> Add the...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hi Team, In our JSM Instance 1.when a user is commenting on resolved ticket there is a new ticket is creating how can we stop this 2.Error notifications are creating new tickets 3.If some...
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...cale? 2. Has anyone successfully used the single-project + Organizations approach for true multi-tenancy? 3. Are there gotchas with client data isolation in the single-project model that we should k...
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Причина Referer URL: http://192.168.69.2:8080/browse/M125-168 Stacktrace com.atlassian.jira.index.IndexingFailureException: Indexing completed with 1 errors com.atlassian.jira.index....
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What I want to achieve: create an automation rule that adds a comment to tickets that are stuck in the "Review" status for 10 days if there is no update for 10 days after the above, change the sta...
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Hi I notice that HiBob and Jira Service Management Assets today does not have any ready integration solution. So I'm asking that have anybody allready made solution to get from HiBob Employees data ...
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Hi everyone, is there any possibility to remove this function? Our user don't like that they must confirm the pickup. Thanks Best Regards When a user picks up the call, Opsgeni...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hi all! We are starting a new JSM project for a client and were working under the assumption that only one Confluence space can be set up per project. Turns out, you can link more than o...
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Hi Braintrust. My org is using JSM Standard. I want to be able to enable integration with Autotask which is used by one of our vendors. I have read many articles and they appear to offer cont...
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Working with Jira Data Center 9.12.22 (JSM 5.12.22). We have recently converted ~1800 JSM Issues to Asset Objects. The last thing I'm trying to figure out is how to take the Watchers of the issue...
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We are new to JSM. We are still configuring our instance. We would like to know how to manually backup an instance and enact a restore if we have something go wrong. Is this possible and if so, how...
- Question
- jira-service-desk
- new-to-jsm
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I am trying to create a manually triggered automation that would copy the value of custom field from a linked issue and update the same field in the current issue. From what I read I am supposed to ...
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Have had several people contact me today about creating an account. We have turned on the ability for customers with approved email domains to setup their own account Seems like the issue is...
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Can anyone shed some light on the process of inviting an external customer to a project for me please? We have a customer notification configured, but it appears that when we attempt to add a new ...
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My external clients (part of an org in our JSM) try to add users to the +Share field and after selecting the user from the drop-down menu, it displays for a few seconds and then disappears. Our...
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I'm standing up a new Project to streamline our Customer Solutions and Services team processes, and am running into what I believe is an issue. I've sent in a couple of test emails to the de...
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Once a customer has created a email type request & ticket is created then once the team member replies them on email itself it should be recorded in the ticket as well but is doesn't gets recorde...
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Creating a filter however it will not let me select the request type. Shaded in gray with note " To Search by Request Type please switch to advance". Not sure why this is happening but it will not al...
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