Resolved notification and CSAT survey are not being sent - Team-managed project
I manage a Team-managed Service Desk.
My Cutomer Notifications are on, including Request Done and Customer-visible status changed. My workflow works well, I have 3 "done" status (Done, Cancelled, Won`t Do) and they all set the Resolution field USING AUTOMATION (I don`t have the configuration to set the Resolution field from team-managed workflow, so I needed to create an Automation).
My reports show correctly the "Done" tickets with the Automation.
I wanted to start sending CSAT surveys. I simply turned it on, but I realized notifications were not being sent. With that, I also realized that the final notifications (issue resolved) are not being sent when a ticket is Resolved.
I have digged deep into why. I realized that some of the built-in processes that should be trigered with resolution might not be being trigered at all. I have have no clue WHY.
I have tried to check my workflow to see if I am missing any configuration, but apparently everything that is doable with team-managed project is already set up.
I need some light here. How can I trigger the resolution done post functions for team-managed service project? I have no other idea of why the notifications for resolved issues and the CSAT survey are not being sent.