I would like to create an automation to inform request participants to be append in the list

[Jader Peixoto Volkmer]

Hi guys,

I should create an automation in which I will inform the names of the request participants and theses people should be append in the current Request Participants field.

I have tried many ways with no good results.

Do you guys have a suggestion of how should I write this automation? 

Thank you

[Bill Sheboy · Accepted solution]

Hi @Jader Peixoto Volkmer 

For a question like this, context is important for the community to help.  Please post the following:

• an image of your complete automation rule in a single image for continuity
• images of any relevant actions / conditions / branches
• an image of the audit log details showing the rule execution
• explain what is not working as expected and why you believe that to be the case

Kind regards,
Bill

[Jader Peixoto Volkmer]

In this implementation I used:

Where I was trying to append JOICE to the request participants of the ticket. 

It didn't work.

2.Another try, is using Send web request:

I have tried to add Karen:

Using Send Web request:

Both cases are unsuccesfull.

Hope this information helps.

Regards,

Jader

[Bill Sheboy]

I recommend using one approach and trying to understand why it does not work, checking the audit log for problems.

Focusing on the first Edit Work Item action you show, you may select Request Participants from the dropdown list or use JSON to update it, but not both at the same time.

When you try to set just one participant with the dropdown field selection, what do you observe happening?